IT Support Specialist jobs in United States
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Avathon · 4 hours ago

IT Support Specialist

positionPleasanton, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$70K/yr - $110K/yr
date4+ years exp

Avathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. They are seeking an IT Support Specialist to manage corporate IT resources and provide end-user support, ensuring smooth onboarding and offboarding processes while maintaining IT equipment and documentation.

AnalyticsArtificial Intelligence (AI)Cyber SecurityMachine LearningSoftware
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H1B Sponsor Likelynote

Responsibilities

Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding
Install & troubleshoot laptops, printers, & conference room equipment
Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)
Shadow senior team members to continue learning technologies and common tasks
Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting
Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps
Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager
Management of workstations including:
Ensuring Filevault & Bitlocker encryption
Ensuring Firewalls enabled
Deploying OS updates/upgrades
Remote support
Hardware/software inventory restock
Machine repairs

Qualification

IT Support experienceTroubleshooting skillsActive DirectoryRemote access toolsNetworkingGsuite/O365Eager to learnCommunication skillsSelf-driven personality

Required

4+ years' experience in an IT Support or Help Desk role
Experience installing and supporting PCs & Macs, software, and conference room equipment
Strong troubleshooting and problem-solving skills
Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360
Strong written and verbal communication skills
Eager to learn, produces high quality work, and self-driven personality

Company

Avathon

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Avathon is an AI technology startup operating a machine learning software to analyze increasingly complex data stores.
dateFounded in 2013
location
Pleasanton, California, USA
people-size201-500 employees
web-link
https://avathon.com

H1B Sponsorship

Avathon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)

Funding

Current Stage
Late Stage
Total Funding
$286.58M
Key Investors
March CapitalVerizon VenturesUS Department of Energy
2024-04-13Secondary Market
2022-01-25Series D· $123M
2019-10-08Series C· $100M

Leadership Team

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Pervinder Johar
Chief Executive Officer
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Bruce Porter
Chief Science Officer
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Recent News

PR Newswire
Avathon Launches Autonomous Intelligence for Energy Operations
2025-12-02
PR Newswire
Avathon Awarded Army VIPER Contract to Deliver Next-Gen Contested Logistics Capabilities
2025-11-19
Canada NewsWire
Avathon Launches Autonomy for Aerospace Operations
2025-10-16
Company data provided by crunchbase