Legendary Entertainment · 1 month ago
IT Service Desk Technician
Burbank,CA,US
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $55K/yrLegendary Entertainment is a leading media company with various divisions dedicated to producing and delivering content globally. They are seeking an IT Service Desk Technician who will be responsible for diagnosing and troubleshooting technical issues, providing support for users, and maintaining hardware and software inventory.
AdvertisingContent Delivery NetworkFilmFilm ProductionMedia and EntertainmentTV
Responsibilities
Diagnose, support, maintain, and troubleshoot Windows and Mac computers, software, and printer issues over multiple channels (ticketing system, chat, phone, email, etc.)
Provide support for users, including office and remote employees
Configure and deploy Computers for new employees (account creation, software installation, etc.)
Install and configure workstation, telephony, video, and mobile hardware/software as required
Install and configure application and operating system software and upgrades
Troubleshoot and repair hardware, network connectivity, and telecommunication issues
Maintain call records, notes, and logs, and record resolution details
Maintain hardware and software inventory
Remove old equipment and performing data migration to new machines
Configure and support various AV equipment in Executive offices, conference rooms, and multi-purpose rooms
Support for business applications/platforms, such as MS Office, Adobe, Box, Zoom, iOS, Android
Install and test software and computer-related equipment
Other related duties per need and management direction
Qualification
Required
Excellent problem-solving, communication and interpersonal skills
Patience and a positive, customer-friendly attitude
Ability to work in a team environment
Passion for technology and a desire to learn and grow quickly in a fast-paced environment
Diagnose, support, maintain, and troubleshoot Windows and Mac computers, software, and printer issues over multiple channels (ticketing system, chat, phone, email, etc.)
Provide support for users, including office and remote employees
Configure and deploy Computers for new employees (account creation, software installation, etc.)
Install and configure workstation, telephony, video, and mobile hardware/software as required
Install and configure application and operating system software and upgrades
Troubleshoot and repair hardware, network connectivity, and telecommunication issues
Maintain call records, notes, and logs, and record resolution details
Maintain hardware and software inventory
Remove old equipment and performing data migration to new machines
Configure and support various AV equipment in Executive offices, conference rooms, and multi-purpose rooms
Support for business applications/platforms, such as MS Office, Adobe, Box, Zoom, iOS, Android
Install and test software and computer-related equipment
Computer Science, Engineering or related degree, or equivalent work experience
Excellent communication, documentation, and customer service skills
Ability to work effectively both individually and as part of a team
Knowledge of ITIL/ITSM best-practices
Ability to articulate technical issues to non-technical staff and/or business leadership
Preferred
Experience working with file collaboration, desktop productivity, and telecommunications services
Familiarity with Conference Room A/V Equipment
Previous Customer Service and/or Service Desk experience
Benefits
Health insurance coverage
Employee wellness programs
Life and disability insurance
A retirement savings plan
Year-round paid holidays
Paid time off (PTO)
Company
Legendary Entertainment
Legendary Entertainment is an entertainment company focused on producing digital comics and television.
Founded in 2004
51-200 employees
H1B Sponsorship
Legendary Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$3.58BKey Investors
JP MorganApolloSoftBank Group
2023-04-18Debt Financing· $800M
2022-01-31Private Equity· $760M
2018-06-29Debt Financing· $1B
Leadership Team
Brian Segna
Senior Vice President
Matthew Erramouspe
Chief Legal Officer & Executive Vice President
Recent News
2025-12-19
2025-12-12
Company data provided by crunchbase