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Brown University · 1 month ago

Systems Operations Manager

Providence, RI

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Brown University is seeking a Systems Operations Manager to lead IT support and troubleshooting for systems used by the Strategic Procurement and Contracts Office. The role involves managing system updates, providing user support, and leading testing and implementation for various platforms including Workday and Jaggaer.

EducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Provide IT support for systems used by Strategic Procurement and Contracts Office (SPC) and Brown departments related to Procurement

Provide IT user support for the SPC office for the following systems: Workday Financials (Procurement, BrownBuys e-Marketplace (on Jaggaer platform) and back up support for Brown Contract Management (BCM on Jaggaer platform)

Serve as system administrator for BrownBuys e-Marketplace/ Jaggaer platform (more detail provided in separate section below; which includes monitoring and fixing issues in the Supplier, Purchase Order and Invoice integrations

Investigate and fix integration issues between Workday and Jaggaer for Suppliers, Purchase Orders, and Invoices

Provide responses to email requests; i.e. answer questions, provide direction and one to one training. (E-Mail requests received from SPC and other Brown departments)

Resolve and monitor issues received via Ticket System(s), (for example, Deskpro)

Lead for testing and implementation of Workday releases 2x yearly; includes complete regression testing and new functionality testing

Lead for testing and implementation for Jaggaer Release Testing for e-Marketplace (BrownBuys) 3x yearly; includes complete regression testing and new functionality testing

IT Procurement Lead for SPC for new and/or changing functionality for Workday Procurement, Workday Suppliers, and general Workday enhancements requested by other departments

Managing Procurement and/or Project Team

Managing Project Tasks

Create project documentation

Work with OIT and the Workday Program to create and explore integrations options

Work with OIT and the Workday Program regarding security/access changes precipitated by new function

Lead for Procurement testing of new functionality

Lead or provide training and communications on updates to department users and SPC users

Write job aids and edit screencasts for Procurement functions

Testing for Workday and SPC initiatives (for ex., Workday Supplier Onboarding, supplier additions to BrownBuys Marketplace, subaward contracts)

Participate in other department initiatives by providing testing support

Implementing new BrownBuys suppliers in the e-Marketplace when requested

Working with OIT and the Workday Program to set up security and tailored processes for user access to restricted BrownBuys Suppliers

Approving requested changes (ticket requests) to Shopper Role for access to restricted suppliers in BrownBuys (Dell)

Clearing invoice export errors; communicating with OIT and suppliers to explain process breakdown and steps to remediate

Manage Jaggaer Release testing 3x yearly for BrownBuys

Testing for BCM changes when impacting Workday and/or BrownBuys

Creating new BCM users

Lead and point of contact for training instruction content, creation and update of Workday Procurement job aids

Lead for University-wide communications involving changes to Workday Procurement and BrownBuys (Jaggaer e-Marketplace platform)

Write job aids for new functionality impacting end users

Write Workday Communications to end users regarding ongoing maintenance and new functionality to be implemented

Conduct training sessions/coordinate training needs with the Workday Program team for Workday business processes and SPC staff for procurement policy training needs

Qualification

Workday FinancialsJaggaer platformBusiness analysisChange ManagementProject managementAnalytical skillsTraining skillsProblem solvingInterpersonal skills

Required

Bachelor's degree in Business Administration or related field preferred

Three or more years in related experience, preferably in higher education or an organization with complex business and compliance structure

Experience with business analysis; experience in creating business processes

Demonstrated problem solving skills required

Strong analytical skills

Strong interpersonal skills in order to garner consensus and make recommendations

Ability to handle and prioritize multiple projects/work efforts at one time

Superior project management skill

Ability to create and provide training and willingness to be a presenter in campus wide events

Ability to deal with several different groups and teams of people in order to understand competing priorities compared to a system's capabilities and translate that into what will become business processes

Ability to synthesize large amounts of information in order to make decisions and resolve issues as projects move forward and pick up momentum

Preferred

Workday experience highly desirable

Experience with systems support and/or customer support highly desirable

Knowledge in Change Management /performance improvement methodology highly desirable

Understanding of Procurement, Accounting and Audit processes desirable

Benefits

Information on the Benefits of Working at Brown can be found here.

Company

Brown University

Glassdoor4.4

Brown University is an Ivy League research university that provides undergraduate and graduate programs. It is a sub-organization of Brown University Health.

Founded in 1764

Providence, Rhode Island, USA

1001-5000 employees