CHEQ · 3 months ago
Technical Success Engineer
NY, New York, US
Full-time
Hybrid
Mid Level
$90K/yr - $120K/yr
3+ years expCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect their marketing, sales, and data operations. They are looking for a Technical Success Engineer to manage the onboarding process for new customers and ensure their technical success through effective relationships and support.
AnalyticsCyber SecurityDigital MarketingFraud DetectionInformation TechnologyInternet
Responsibilities
Support the technical onboarding process for new clients
Assist in configuring our SaaS solutions to meet client needs
Help troubleshoot and document technical issues, escalating complex problems to senior engineers and RnD
Collaborate with cross-functional teams (Product, Sales, and Support) to learn and contribute to solutions
Maintain and update onboarding documentation and knowledge base resources
Qualification
Required
Bachelor's degree in a related field (e.g., Information Technology, Computer Science) or equivalent practical experience
3-5 years of experience in customer success, technical support, or a related role within a SaaS company (can include internships and projects)
Knowledge of APIs, SQL, or scripting languages (JavaScript, Python), willingness to learn more is key
Strong communication skills, both written and verbal, with the ability to explain technical concepts to different audiences
Ability to work in our NY office twice a week - mandatory
Preferred
Familiarity with data analysis tools (Excel pivot tables, SQL basics) is a plus
Interest in Cybersecurity or Ad Tech (Google / Facebook Ads) is a bonus but not required
Eagerness to work in a collaborative environment and learn from senior team members
Company
CHEQ
Trusted by 15,000 brands to enable and protect the human-AI customer journey by accurately distinguishing good users from bad actors.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$182MKey Investors
Tiger Global ManagementBattery Ventures
2022-02-22Series C· $150M
2019-11-20Series B· $26M
2018-06-16Series A· $5M
Leadership Team
Guy Tytunovich
Founder & CEO
Ehud Levy
Co-Founder & Active Chairman
Recent News
Vereigen Media LLC
2025-10-20
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