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Hillenbrand · 3 months ago

Field Service Technician - Industrial Ovens

United States

Full-time

Remote

Senior Level

5+ years exp

Hillenbrand is a global industrial company that provides mission-critical processing equipment and solutions. As a Field Service Technician - Industrial Oven Specialist, you will support customers by installing, troubleshooting, and maintaining industrial oven systems, ensuring optimal performance and customer satisfaction.

Industrial AutomationManagement ConsultingManufacturing

Responsibilities

Lead or support the setup and start-up of industrial ovens and related extrusion systems, ensuring optimal performance and adherence to engineering specifications

Diagnose mechanical, electrical, and control system issues in the field. Perform corrective actions and preventive maintenance to minimize downtime

Provide hands-on and classroom-style training to customer personnel on equipment operation, safety, and maintenance best practices

Document service activities, complete detailed trip reports, and submit field data to internal teams for analysis and follow-up

Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment

Provide onsite training and support for clients with the proper use and maintenance of automated equipment

Interface with engineering, manufacturing, and customer service teams to relay field insights and contribute to continuous product improvement

Qualification

Industrial ovens experienceMechanical aptitudeElectrical aptitudeHMI systems experienceMicrosoft Office SuiteCustomer trainingCommunication skillsTechnical reportingCross-functional collaboration

Required

Associate degree in industrial electricity, electronic engineering technology, or equivalent technical training

Minimum 5 years of hands-on experience with industrial ovens, preferably in field service or capital equipment assembly

Strong mechanical and electrical aptitude, including ability to read schematics and interpret engineering documentation

Proficiency with hand tools and diagnostic instruments (e.g., multimeters)

Excellent written and verbal communication skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Must reside within one hour of a major airport

Valid driver's license with a clean driving record

Willingness and ability to travel domestically and internationally, often on short notice, with flexibility to travel up to 70% of the time

Preferred

Experience with bakery or extrusion equipment

Experience working with: HMI (Human Machine Interface), Wonderware using RS Logics 5000, CompactLogix Processor/Allen-Bradley, RSView, ControlLogix, RS Logics 500, Omron PLC/HMI, and related systems

Knowledge of computer networking, Ethernet IP, Devicenet, RS232 communications, and motor drive technologies such as AC/DC Drives and VFDs