Customer Success Executive (Remote) jobs in United States
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The Flex · 1 month ago

Customer Success Executive (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

The Flex is a company reinventing the global rental experience, aiming to make renting as simple and fast as buying on Amazon. As a Customer Success Specialist, you will ensure that guests and landlords have a seamless rental journey through effective communication and support.

Property ManagementReal EstateRental Property

Responsibilities

Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance
Guide new landlords and partners through our PMS platform to unlock its full capabilities
Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows
Track satisfaction metrics, gather feedback, and identify trends to improve our service and product
Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey
Spot opportunities to enhance guest experiences and strengthen long-term landlord relationships

Qualification

Customer success experienceCRM systems proficiencyPMS tools knowledgeProblem-solving skillsOrganizational skillsPatienceComposure under pressureFluency in EnglishWritten communicationVerbal communicationTime managementEmotional intelligence

Required

Exceptional written and verbal communication skills
Experience in customer success, hospitality, or property management
Confidence using CRM systems, PMS tools, and digital support platforms
Strong problem-solving, time management, and organizational skills
High emotional intelligence: empathy, patience, and composure under pressure
Fluency in English

Preferred

French or other languages are a strong plus

Benefits

Competitive compensation with results-driven bonuses.
Remote-First Culture – Work from anywhere; we measure outcomes, not hours.

Company

The Flex

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The Flex is a property management company that offers rental houses and furnished apartments for students, travellers, and local families.
dateFounded in 2019
location
London, England, GBR
people-size51-200 employees
web-link
https://theflex.global

Funding

Current Stage
Growth Stage

Leadership Team

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Michael Buggy
COO
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Company data provided by crunchbase