Bruker · 2 months ago
Customer Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $113K/yr
2+ years expBruker is a world leader in analytical instrumentation, enabling scientists to make breakthrough discoveries. They are seeking a Customer Support Engineer responsible for pre- and post-sales service and application support of Fluorescent Microscopy products in North America.
ChemicalLife ScienceManufacturingMedical
Responsibilities
Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction
Provide pre/post sales technical service, training and general system support
Provide applications support to help sales team sell our light-sheet products
Product demonstrations – able to set-up and demo our products
Ability to help sell our USPs
Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops
Sharing best practice regarding instrument operation within Bruker global service/applications team
Other duties may be assigned
Qualification
Required
Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial
Ability to test, troubleshoot and diagnose high-end optomechanical equipment
Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction
Provide pre/post sales technical service, training and general system support
Provide applications support to help sales team sell our light-sheet products
Product demonstrations – able to set-up and demo our products
Ability to help sell our USPs
Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops
Sharing best practice regarding instrument operation within Bruker global service/applications team
Understand the needs of life science customers, specifically in the field of high-end fluorescent microscopy applications
Capable to assist selling advanced technology instrumentation
Good communicator and experience consultative selling skills
Excellent verbal and written communication and presentation skills with MS office proficiency
Energetic self-starter with a strong work ethic and good problem solving skills
Willingness to travel domestically (and on occasion internationally) on short notice
Master's degree with 2 years or Bachelor of Science in Engineering or hard sciences with 3 years, relevant experience
Current valid driving license (mandatory)
Fluent in English (mandatory)
Preferred
Doctorate, PhD in Life Science discipline preferred
Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation - light-sheet experience (preferred)
Laser microscopy and laboratory experience highly desirable
Benefits
401(k) with company match
An employee stock purchase plan
Medical and dental plans
Life insurance
Short-term and long-term disability insurance
Employee assistance program
Paid time off including vacation, sick time and holidays
Company
Bruker
Bruker is a manufacturer of analytical and medical instruments covering NMR, ESR, FT-IR, X-RAY spectroscopy.
5001-10000 employees
H1B Sponsorship
Bruker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.01BKey Investors
Thomas Weisel Partners
2025-09-03Post Ipo Equity· $582M
2024-05-29Post Ipo Equity· $403.74M
2019-12-12Post Ipo Debt
Leadership Team
Frank Laukien
Chief Executive Officer
Jason Faessler
Senior Vice President Finance
Recent News
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