A-V Services, Inc. ยท 1 day ago
Software Security Systems Technician
NYC Metro Area
Full-time
Onsite
Entry, Mid Level
2+ years expA-V Services, Inc. is seeking an experienced Security Systems Technician to provide support for various client locations, focusing on security technologies such as Access Control Systems and CCTV. The role involves monitoring, testing, troubleshooting, and maintaining hardware and software, as well as collaborating with team members on projects to enhance building security.
ArchitectureProject ManagementTelecommunicationsTraining
Hiring Manager
David Sierra
Responsibilities
Install, support, and troubleshoot all aspects of the Access Control System, CCTV, Visitor Management System, Facial Recognition, Mobile Access, and building infrastructure network and technology
Provide timely and professional technical support to end-users via phone, email, or in-person
Manage data and information that adhere to levels of confidentiality with respect to privacy laws
Install, configure, and maintain operating systems, software applications, and updates on desktops and laptops to meet IT Security Compliance
Assist in the setup and deployment of new hardware and software
Collaborate with team members to escalate and resolve complex technical issues
Document and maintain accurate records of support requests, solutions, and troubleshooting steps
Follow standard operating procedures for incident management, problem resolution, and request fulfillment
Participate in rollouts, upgrades, and migrations
Demonstrate proficiency in using iPhone, iPad, and Android devices
Develop and assist in composing system documentation
Travel to various New York City properties, with occasional domestic travel to Chicago and San Francisco
Participate in rotating after-hour on-call responsibilities
Conduct thorough onsite surveys to assess the security system requirements of client locations
Collaborate with project managers and stakeholders to develop detailed project plans and timelines
Coordinate with clients and internal teams to ensure smooth project implementation and timely completion
Provide technical expertise and guidance during project meetings and discussions
Document survey findings and project requirements accurately and comprehensively
Identify potential risks and challenges during onsite surveys and proposing effective solutions
Monitor project milestones, deadlines, and budgets to ensure successful project execution
Adhere to industry standards and regulations while implementing security system installations
Keep up to date with the latest security technologies, trends, and best practices related to access control, CCTV, and visitor management systems
Qualification
Required
A minimum of 2 years of practical experience with an Access Control System, preferably with knowledge of systems such as S2, Lenel, AMAG, Honeywell, or Genetec
Fundamental understanding of installation, troubleshooting, and maintenance procedures for Access Control, CCTV systems (Exacqvision/Genetec), and network equipment
Proficiency in using power tools, performing hands-on tasks, and working at elevated heights when necessary
Ability to adhere to and apply OSHA regulations and safety protocols while working in the field
Familiarity with mercury panels, programming, and Access Control wiring
Basic comprehension of turnstile operations, preferably with knowledge of brands such as DSI, Gunnebo, Orion, Smarter, etc
Minimum of 1 year of practical experience in configuring computers, printers, phones, network switches, and other electronic peripherals
Proficiency in operating within a Windows-based environment, including Windows 10, 11, Server 2016, and familiarity with Ubuntu, Linux, and SQL (knowledge of SQL is a plus)
Basic understanding of Active Directory, Group Policy, Network Attached Storage (NAS), and programming scripts
Ability to extract and manipulate data from multiple databases, both small and large, to generate important reports
Familiarity with software tools and applications commonly used in the security systems industry
Strong troubleshooting skills in resolving software-related issues and conflicts
Proficient in using productivity software such as Microsoft Office suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis
Ability to quickly adapt to new software and technologies relevant to the security systems field
Minimum of 2-4 years of experience in an installer/service support related environment, preferably in the field of security systems
Preferred
While not required, a degree in Computer Electronics or Digital Electronics would be beneficial
OSHA 30 Certification, demonstrating knowledge of safety regulations and practices
AXIS Certification, showcasing expertise in AXIS products and solutions
S2/Lenel/AMAG/Honeywell/Genetec Certification, indicating proficiency in specific access control systems
Lift Certifications (Single or Boom), certifying the ability to operate lifts safely and effectively
Any CCTV Certification, highlighting expertise in closed-circuit television systems
Company
A-V Services, Inc.
Since 1960, A-V Services, Inc.
201-500 employees
H1B Sponsorship
A-V Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageRecent News
Telecompaper
2022-01-21
Company data provided by crunchbase