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SAIC · 13 hours ago

Print System Administrator

Quantico, VA

Full-time

Onsite

Senior Level

$80K/yr - $120K/yr

5+ years exp

SAIC is seeking a Printer/System Administrator for a full-time/onsite role in Quantico, VA. The role involves providing advanced technical support for printer systems, troubleshooting hardware and software issues, and ensuring compliance with security policies related to printing devices.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides advanced technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, printer systems, complex software, or networked and/or wireless systems. Including, but not limited to 1) installing, configuring, and deploying printers, copiers, and multifunction devices; 2) Setting up and managing print servers and ensuring proper network connectivity; 3) configuring and maintaining printer drivers and print queues in line with organizational policies

Troubleshoots and resolves hardware and software issues related to printing devices

Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

Provides technical support and assistance to end-users regarding printing issues

Conducts training sessions for users on proper printer usage and troubleshooting basic issues

Develops and distributes user guides and documentation for printer-related tasks

Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources

Performs regular maintenance and periodic servicing of printing devices to ensure optimal performance

Maintains detailed records of printer setups, configurations, maintenance activities, and service requests

Generates reports on printer usage, performance metrics, and cost analysis for management review

Documents standard operating procedures (SOPs) for printer management and troubleshooting

Ensures printing devices and services comply with organizational security policies and data protection standards. Implements access controls and print auditing to ensure secure and authorized printing

Stays updated with the latest security risks related to printers and take proactive measures to mitigate threats. Exercises considerable latitude in determining technical objectives of assignment

Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results

Interacts with senior external personnel on significant technical matters often requiring coordination between organizations

Qualification

Printer systems administrationNetwork connectivity managementTechnical supportIAT Level II CertificationUser trainingDocumentation skillsProblem-solving