Jamf · 4 hours ago
Enterprise Customer Success Manager
Austin, TX
Full-time
Hybrid
Mid Level
$55K/yr - $162K/yr
4+ years expJamf is a company that believes in an open, flexible culture based on respect and trust. As an Enterprise Customer Success Manager, you will manage a portfolio of large enterprise accounts, ensuring successful Apple deployment and driving customer engagement, adoption, and retention across the business.
iOSmacOSMobile DevicesSoftware
Responsibilities
Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement
Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators
Partner cross-departmentally to advocate and act as the voice of the customer internally
Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals
Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions
Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success
Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value
Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes
Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf
Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives
Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
Qualification
Required
4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes
Ability to communicate effectively with both technical and nontechnical stakeholders
Collaborative team mentality with proven ability to execute across cross-functional teams
Strong attention to detail and ability to speak to value and ROI
Ability to multi-task and prioritize duties
Ability to engage with and establish trust and rapport with all levels of customers and employees
Preferred
1+ years of experience with Apple products in a professional setting
Fluent in Spanish languages
Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth
Experience working with executive stakeholders
Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
Benefits
Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Company
Jamf
Jamf develops and provides software solutions for managing and securing Apple devices in business, education, and government settings.
1001-5000 employees
H1B Sponsorship
Jamf has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$332.23MKey Investors
Dragoneer Investment GroupSummit Partners
2025-10-29Acquired
2021-09-08Post Ipo Secondary· $300M
2020-08-04Post Ipo Equity· $2.23M
Leadership Team
Jason Wudi
Chief Technology Officer
David Rudow
CFO
Recent News
2025-12-24
2025-12-24
Company data provided by crunchbase