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Octagon · 4 weeks ago

Hospitality Director (Transportation Lead) (Global Soccer) (Adult Beverage Client) (Contract)

United States of America

Contract

Onsite

Mid, Senior Level

$100K/yr - $100K/yr

7+ years exp

Octagon is a global sports, entertainment, and experiential marketing firm seeking a Hospitality Director (Transportation Lead) for a contract role. The candidate will be responsible for planning and delivering transportation logistics for a hospitality program at major sporting events, particularly the FIFA World Cup 26™.

AdvertisingBrand Marketing

Growth Opportunities

Responsibilities

Responsible for planning and delivery of transportation logistics in a hospitality program at major sporting events

Planning, management, administration and delivery of ground transportation

Providing financial account support with client budget, contracts, invoicing, tracking, PO creation and supplier payments, and detailed final reconciliation

Collaborate with the suppliers to ensure the smooth exchange of data for scheduling, guest management, and logistics

Regularly monitor the supplier’s performance to ensure they meet agreed-upon service levels, including timelines, quality, and customer satisfaction

Work with the suppliers to resolve issues promptly, maintaining a high standard of guest experience

Foster a positive working relationship with the suppliers and team members, ensuring open lines of communication and collaborative problem-solving

Oversee and conduct overall staff training, ensuring all staff members, suppliers/drivers are adequately prepared to meet guest and client needs, as well as to perform in a professional and efficient manner

Liaise with transportation vendors and suppliers to secure reliable vehicles, drivers, and services

Oversee the relationship with the transportation supplier, ensuring they meet contractual obligations and deliver high-quality services

Act as the main point of contact between the organization and the transportation supplier, ensuring clear communication and alignment of expectations

Oversee and manage all transportation logistics for the hospitality program, ensuring smooth, timely, and efficient transportation for guests and staff

Communicate daily with the team to ensure the trackers are updated

Maintain accurate and up-to-date records of all transportation details to ensure smooth operations and quick access to necessary information

Create and maintain the transport planner + manifest, connected to the source, keep it updated and accurate

Coordinate arrival and departure schedules for guests, ensuring timely pickups, transfers, and drop-offs at venues, airports, and hotels

Ensure smooth transportation operations on the match day and the stadium operations, including monitoring vehicle readiness, timely pick-ups, and prompt drop-offs to avoid delays and disruptions

Parking Pass management and distribution

Manage the transportation budget, working closely with the supplier to ensure cost-effectiveness while maintaining high service standards

Review and approve invoices from the transportation supplier, ensuring accuracy and compliance with agreed terms

Ensure reconciliation files are accurate according to actual deliverables

Serve as the main point of contact for clients regarding transportation-related concerns, ensuring proactive communication and resolution of any issues that arise

Qualification

Transportation logisticsBudget managementEvent planningSupplier managementExcel proficiencyTeam managementCommunication skillsAttention to detailTime managementOrganizational skills

Required

Responsible for planning and delivery of transportation logistics in a hospitality program at major sporting events

Must have relevant experience in the planning and delivery of transportation logistics in hospitality programs at major sporting events

Experience in a similar, fast-paced, and dynamic role in the sport or entertainment industry

Proven transport event experience

Enjoy managing a team

Communicate clearly

Ability to collaborate across disciplines, departments, and client's additional agency partners

Has lead Transportation for major events before

7+ years of experience with planning and scheduling transportation

Strong Excel skills, used to pivot tables, and LOOKUP formulas

Patient, level-headed and cool under pressure

Exceptional attention to detail, time management and organizational skills

Flexible, ‘can-do' attitude and can work some weekends

Comfortable with a moderate amount of travel that will be required before the event for site visits, including nights and weekends when onsite

Focused and performance driven individual, who can think on their feet, use initiative and be comfortable working in a global environment, under pressure, and to tight deadlines but within a team environment

Enjoys working and being part of a big team and managing own team

Must be able to remain in a stationary position at least 50% of the time

Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)