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Ajax Systems · 1 month ago

Technical Account Manager (Central USA)

United States

Full-time

Remote

Senior Level

5+ years exp

Ajax Systems is an international technological company and Europe's largest security system manufacturer, offering solutions for video surveillance, smart homes, fire detection, and flood prevention. They are seeking a Technical Account Manager to conduct technical seminars, manage training sessions, and build relationships with key partners while promoting product solutions tailored to customer needs.

ManufacturingSecurity

Responsibilities

Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees

Present product roadmaps and new feature updates to Ajax Systems distributors and dealers

Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies

Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients

Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement

Build and maintain long-term relationships with key company partners

Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams

Support the sales team by following up on leads through the company’s CRM portal

Analyze customer needs in partnership with the sales department to identify optimal product solutions

Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions

Qualification

CCTV systemsAccess control technologiesFire alarm systemsNICET certificationESA certificationTechnical trainingProactive approachPresentation skillsCommunication skillsInterpersonal skillsSelf-motivated