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EPAM Systems · 2 weeks ago

Senior ServiceNow Developer

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $130K/yr

6+ years exp

EPAM Systems is a leading global provider of digital platform engineering and development services. They are seeking an experienced ServiceNow Developer to design, develop, and customize applications on the ServiceNow platform, ensuring compliance with best practices and optimizing user experiences.

AnalyticsArtificial Intelligence (AI)Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

Growth Opportunities

No H1B

Responsibilities

Design, develop, and customize applications on the ServiceNow platform to meet business needs

Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs

Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows

Utilize UI Builder to design and configure modern, scalable user interfaces

Collaborate with stakeholders to gather requirements and translate them into technical solutions

Support CSM (Customer Service Management) implementations with configuration, customization, and integration

Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience

Ensure compliance with coding standards, performance optimization, and platform best practices

Troubleshoot, debug, and resolve issues within ServiceNow applications

Qualification

ServiceNow developmentServiceNow ScriptingJavaScriptFlow DesignerIntegration HubService PortalUI BuilderCertified Application DeveloperCustomer Service ManagementHTMLCSSAngularJSReactAgile methodologyNowAssistAgenticAIProblem-solving skillsCommunication skillsCollaboration abilities

Required

6+ years of hands-on development experience on the ServiceNow platform

Strong expertise in Script Includes, Service Portal development, and UI Builder

Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations

Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards

Ability to work in Agile / Scrum methodology

Excellent problem-solving skills with strong communication and collaboration abilities

Preferred

Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Implementation experience in Customer Service Management (CSM)

Exposure to NowAssist (GenAI features) and AgenticAI solutions

Benefits

Medical, Dental and Vision Insurance (Subsidized)

Health Savings Account

Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Short-Term and Long-Term Disability (Company Provided)

Life and AD&D Insurance (Company Provided)

Employee Assistance Program

Unlimited access to LinkedIn learning solutions

Matched 401(k) Retirement Savings Plan

Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

Paid Holidays - nine (9) total per year

Legal Plan and Identity Theft Protection

Accident Insurance

Employee Discounts

Pet Insurance

Employee Stock Purchase Program

If otherwise eligible, participation in the discretionary annual bonus program

If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program