Retained. · 1 month ago
Chief Product Officer – Merchant Services 4576
Fort Worth, TX
Full-time
Hybrid
Director/Executive
8+ years expDeluxe is seeking a Chief Product Officer (CPO) to lead their Merchant Services product portfolio through its next phase of innovation and growth. This role involves overseeing a team of product professionals, managing a significant technology investment, and driving strategy and execution across various functions.
Staffing & Recruiting
Hiring Manager
Ashley Carlin Wetzel
Responsibilities
Set the vision and roadmap for Merchant Services, balancing short-term product improvements with long-term strategic investments
Lead the product team (~10 members), ensuring alignment, collaboration, and accountability
Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds
Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable
Advance payment gateway capabilities for omni-commerce competitiveness, including APIs, developer portals, and certification environments
Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization
Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence
Qualification
Required
Bachelor's degree + 10 years product management experience, OR Master's degree + 8 years
7+ years of people leadership, with proven success building and mentoring product teams
Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
Strong background in merchant services, payments, or fintech (preferred) OR proven success scaling products in other industries
Experience driving cross-functional alignment across technology, business, and operations
High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps
Preferred
Deep knowledge of product management best practices, design thinking, and innovation methodologies
Experience with market analysis, business cases, and P&L ownership
Strong facilitative leadership and influencing skills in a shared-services model
Hands-on understanding of payments technology, APIs, and developer ecosystems
Press-trained or experienced representing a company externally to investors, analysts, or media
Benefits
Competitive executive compensation package
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan & Employee Stock Purchase Plan
Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
Short-Term & Long-Term Disability
Company
Retained.
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51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase