Amphenol RF · 2 hours ago
Customer Service Representative
Danbury, CT
Full-time
Onsite
Entry, Mid Level
2+ years expAmphenol RF is the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications. They are seeking a Customer Service Representative to effectively interact with customers, providing information and support to enhance overall customer satisfaction and contribute to company growth initiatives.
Electronics
Hiring Manager
Deborah DiRago
Responsibilities
Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity
Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C’s
Maintain and update customer master data, pricing, and delivery terms in ERP systems
Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction
Handle customer complaints and process returns and credits in a timely manner
Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment
Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission
Provide backup within the Customer Service team as required
Build sustainable relationships of trust through open and interactive communication
Adhere to company procedures, guidelines and policies
Any other Ad hoc duties as assigned by Customer Service Manager
Qualification
Required
Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications
Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions
Positive attitude, reliable, highly organized and a strong attention to detail required
Any other requirements as necessary
Preferred
Associate's degree preferred, with 2–4 years of related experience—ideally in a manufacturing or high-tech environment
Hands-on experience with EDI transaction sets preferred
Benefits
Medical
Dental
Vision
Matching 401K
FSA
Employer-paid life insurance
Generous PTO allowance
Paid holidays
Company
Amphenol RF
Amphenol RF is a provider of coaxial connectors, cables, and various types of related assemblies.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
SNS Insider pvt ltd
2025-07-25
2023-08-11
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