Gordon Food Service · 2 months ago
Full Stack Conversational Designer
Wyoming, Michigan
Full-time
Hybrid
Entry, Mid Level
2+ years expGordon Food Service is a company committed to making a significant impact in the food service industry. They are seeking a Full Stack Conversational Designer to join their Digital Product Team, where the main responsibilities include designing conversation flows and content creation for chatbot and voice experiences, while collaborating with various teams to ensure customer needs are met.
Food and Beverage
Responsibilities
Execute along the entire design process from strategy to research to final UI, and when appropriate even code
Anticipate customer intent so interaction with the virtual agent is as smooth and positive of an experience as possible
Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience
Turn data into understanding; using the analytics and insight from data to improve conversational flows
Turn knowledge or complex business process into a natural conversation
Structure conversations (flows)
Research to understand how people talk and what their needs our, specific to our bots
Study different ways that users ask for things or express the same idea
Write and test sample dialogues to inform design of conversational experiences
Build and integrate Dialogflow agents to power intuitive, user-centered conversations
Create best practices for conversational experiences
Turns words into resonating dialog
Adding tone of voice and personality(persona) to the conversations
Apply psychology- understanding the human centric part of the conversation
Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals
Collaborate with product management to use customer feedback, research, market and data analysis to validate product/service roadmap direction
Collaborate daily with cross-functional teams to solve problems, provide feedback, and accept completed work
Collaborate with marketing, web, business leads, customer care, IT, and finance to identify, design, deliver, and report on assigned services/products
Prepare and participate in PI planning, iteration planning, backlog refinement, demos, and retrospectives
Performs other duties as assigned
Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions
Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices
Qualification
Required
Bachelor's Degree in Information Technology, Business Administration or related field required
Excellent listening and communication skills both written and verbal; comfortable speaking in front of large groups is a plus
Able to prioritize work by thinking holistically to consider customer and enterprise needs, not just team needs
Able to decompose complex features into user stories that can be completed in a few days
Able to tell a story and help the team demonstrate its results, even when the solution may not have a user interface
Able to negotiate with business and technical colleagues at several levels in the organization
Familiar with different interactions on desktop, tablet, and mobile devices
Self-directed and takes initiative to solve problems in a collaborative and time effective manner
Has a sharp eye for detail and excellent organization skills
Ability to adapt deliverables and plans as priorities shift
Ability to juggle multiple initiatives in a dynamic, highly collaborative environment
User Acceptance Testing experience
Conversation Design
AI Training
Preferred
Leading SAFe (SA), SAFe for Teams (SP) or SAFe Product Owner/Product Manager (PO/PM) Conversational Design, Prompt Engineer Certification preferred
2+ years of business or systems analysis experience preferred
Conversational Design Certified preferred
AI Training preferred
Familiar with Google Cloud Platform or other cloud platforms (AWS, Azure, etc) preferred
1+ years of using lean and/or agile approaches to develop solutions preferred
Experience using the Scaled Agile Framework (SAFe) is preferred
SAFe Product Owner/Product Manager certification is preferred
Understanding of user centered design principles is a plus
Understanding behavior-driven development is a plus
Experience creating charts and graphs in Excel or Google sheets to show trends
Company
Gordon Food Service
Gordon Food Service are food service operations such as restaurants like schools, universities, and hospitals.
10001+ employees
H1B Sponsorship
Gordon Food Service has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (23)
2022 (11)
2021 (22)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$6.07M2018-07-02Debt Financing· $6.07M
Leadership Team
Rich Wolowski
Chief Executive Officer
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Company data provided by crunchbase