QuidelOrtho · 2 months ago
Sales Contract Specialist
US - NJ - Raritan
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $80K/yrQuidelOrtho is a world-leading in vitro diagnostics company that focuses on transforming the power of diagnostics for a healthier future. The Sales Contract Specialist is responsible for managing customer relationships related to service agreements for diagnostic analyzers, ensuring timely renewals and optimizing service coverage.
Medical Device
No H1B
Responsibilities
Identify customers within a defined region that have VITROS, ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage. Work with the customer to develop a service agreement that meets customer needs
Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and/or upgrade service levels before expiration
Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process. During communications with the customer, identify and overcome issues that could prohibit timely renewals
When contract exceptions arise, provide guidance to the customer and communicate customer requests to the Exception Analyst
Investigate and resolve service contracting discrepancies
As needed, complete additional tasks, including but not limited to: supporting ad hoc requests from internal stakeholders, training new Sales Contract Specialists and participating in process improvement initiatives
Strong attention to detail, resourcefulness, and follow-through to ensure customer renewals are completed in a timely manner
Must be able to work effectively with all levels of management, including senior management
Perform other work-related duties as assigned
Qualification
Required
Bachelor's Degree in Business, Life Science, or related field (or equivalent experience)
Experience in telephone sales, telemarketing, or a related field required
Previous Customer Service experience required
Ability to deliver results while working in a highly independent and fast-paced team environment
Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
Excellent communication skills, both verbal and written
Commercial / business acumen, insight selling, opportunity management
Up to 10% domestic overnight travel
This position is not currently eligible for visa sponsorship
Preferred
Experience in the healthcare industry preferred
Benefits
Comprehensive benefits package including medical, dental, vision, life, and disability insurance
401(k) plan
Employee assistance program
Employee Stock Purchase Plan
Paid time off (including sick time)
Paid Holidays
Company
QuidelOrtho
> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19.
Founded in 1937
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Busky, CPA
Chief Financial Officer
Michael Iskra
Executive Vice President and Chief Commercial Officer
Recent News
2025-12-18
2025-11-06
2025-11-06
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