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SONIFI Solutions, Inc. · 2 weeks ago

Customer Success Specialist

Sioux Falls, SD

Contract

Onsite

Entry Level

2+ years exp

SONIFI Solutions, Inc. is a company focused on providing superior sales and customer support within the hospitality industry. The Customer Success Specialist role is responsible for supporting sales operations, managing customer interactions, and ensuring a smooth onboarding process for hotel customers.

ContentHospitalitySoftware

Responsibilities

Support Regional Sales Managers and Customer Success Managers by gathering information, generating reports, preparing documents, and drafting customer communications using multiple systems, forms, and templates

Proactively follow up on outstanding or incomplete customer documents, information, or issues

Maintain accurate, timely customer records in the CRM system, including onboarding, management group/REIT updates, and account ownership clean-up

Provide customer support via email, phone, Teams, and other communication channels on topics including invoices, contracts, collections, part orders, channel changes, and more

Partner with internal teams to ensure a smooth customer onboarding process, including documentation, order processing, and installation tracking

Manage the Order-to-Installation Process (OIP)

Protect confidential and proprietary SONIFI information in all customer interactions

Assist with special projects and tasks as assigned by supported teams, Leads, Managers, or Directors

Demonstrate continuous learning and growth, including foundational knowledge of CPQ and SPT tools and the ability to review and process documents within the install workbook

Perform additional duties as assigned that align with the role

Qualification

Customer supportCRM system managementData analysisSales administrationTechnical aptitudeCommunication skillsProblem-solving

Required

High school diploma and at least two (2) years of experience in a customer-facing service role, or an equivalent combination of related education and work experience

Ability to comprehend and explain contract documentation

Strong data and financial analytical skills

Good judgment and the ability to work within established guidelines

Technical aptitude to support SONIFI's products

Accurate and efficient computer skills across business tools and systems

High integrity, professionalism, and commitment to delivering a positive customer experience

Ability to prioritize work independently, recommend solutions, and escalate issues appropriately

Excellent verbal, written, and interpersonal communication skills, including the ability to discuss contract and technical matters in a clear, positive, and solutions-oriented manner