Crawford & Company · 1 month ago
Content Claims Specialist - Field
Kingston, Ontario, Canada
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $25/hrCrawford & Company is a leading provider in the claims management industry, and they are seeking a Content Claims Specialist to join their edjuster team. This role involves assisting with the inventory and valuation of total loss contents for policyholders, ensuring claims are handled quickly and accurately while maintaining high-quality standards.
Insurance
Responsibilities
Conduct onsite attendance to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents
Conduct and facilitate virtual meetings with policyholders for data collection during total loss content recreations, guiding them through structured memory exercises to accurately document non-restorable items
Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and Performance Excellence Guarantee
Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and like, kind, and quality (LKQ) valuation of all total loss contents in an efficient and effective manner per productivity standards
Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders
Complete/submit detailed work/time logs daily, for all claim tasks completed
Maintain claim related notes in the company’s platform Exclaim, related to various tasks involved in handling the claim
Coordinating with edjuster teams to ensure timely and accurate completion/pricing and adhering to Like, Kind and Quality (LKQ) standards
Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner
Managing expenses and submission of claim related costs in accordance to company policies and timelines
Organize and maintain a structured calendar to prioritize tasks, schedule appointments and manage time effectively in a fast paced
Qualification
Required
A Secondary School diploma
Prior experience in insurance, customer service, retail, food and beverage, construction or restoration are all relevant and would be considered for the role
Strong customer service skills
Patience, empathy, and problem-solving skills
Ability to work independently in most circumstances, with minimal supervision
Access to a reliable insured vehicle to travel to claim sites within designated region
Own a current valid driver's license in good standing
Strong computer skills (MS Office, Google Workplace, Excel, Outlook, etc.)
Strong verbal and written communication skills
Demonstrated ability to adapt to change and new technology
Willingness to learn and continuously improve
Must successfully pass both a criminal background check and employment reference verification
Must be able to sit or stand for extended periods of time
Must be physically capable of performing repetitive motions and tasks as required
Comfortable identifying household goods and assigning reasonable values
Preferred
Some prior background/experience in the Property claims industry would be considered an asset
Benefits
Health benefits including extended health, dental, STD, LTD, AD&D, Life Insurance and Dependent Life Insurance.
Incentive Compensation and Retirement Savings including TFSA, Employee Stock Purchase Plan and bonus incentives.
Wellness programs and gym membership.
Corporate discount programs.
Work life balance and paid time off policies.
Paid volunteer hours through Crawford Cares, our internal volunteer committee.
Company
Crawford & Company
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.
Founded in 1941
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Larry Thomas
EVP - CEO Crawford U.S. Services
Bruce Swain
EVP - Chief Financial Officer
Recent News
Company data provided by crunchbase