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Octagon · 1 month ago

Senior Hospitality Manager (Travel Manager & Guest Support) (Global Soccer) (Adult Beverage Client) (Contract)

United States of America

Contract

Onsite

Mid, Senior Level

$82K/yr - $82K/yr

Octagon is a global sports, entertainment, and experiential marketing company seeking a Senior Hospitality Manager for a contract role. The candidate will be responsible for planning, budgeting, scheduling, and managing all guest and staff travel logistics for a major event, specifically the FIFA World Cup 2026™.

AdvertisingBrand Marketing

Growth Opportunities

Responsibilities

Responsible for planning, budgeting, scheduling, and managing all guest and staff travel logistics

Plan, book, and manage commercial flight itineraries across multiple U.S. cities for various guest groups

Coordinate complex, multi-leg travel schedules, ensuring alignment with event timelines and ground transport plans

Maintain up-to-date passenger manifests, tracking flight changes, delays, and cancellations

Work with the vendor to monitor airline policies, group booking options, and fare structures to optimize travel budgets

Comprehensive understanding of major U.S. city airports

Maintain accurate and up-to-date records of all movement details to ensure smooth operations and quick access to necessary information

Support on Guests Communications and serve as main point of contact for guests regarding all travel related concerns, ensuring forward planning and proactive communication for any issues that may arise

Maintain financial tracker and provide detailed reconciliation files after event

Supporting the Account Lead in the management, administration and delivery of program travel for guests and staff

Providing financial account support with client budget, contracts, invoicing, tracking, PO creation, and supplier payments

Collaboration across multiple departments including market communications and accommodation

Regularly monitor supplier’s performance to ensure they meet agreed-upon service levels, including timelines, quality and guest satisfaction

Work with suppliers to resolve issues promptly, maintaining a high standard of guest experience

Foster a positive working relationship with the vendor and team members, ensuring open lines of communication and collaborative problem-solving

Manage a team – if required - and foster a positive atmosphere under pressure

Qualification

Travel logisticsEvent managementBudget managementSchedulingProblem-solvingAttention to detailTeam collaborationTime management

Required

Has experience in travel logistics

Enjoys solving problems and finding creative solutions to difficult challenges

A focused and performance driven individual, who can think on their feet, use initiative and be comfortable working in a global environment, under pressure, and to tight deadlines but within a team environment

Patient, level-headed and cool under pressure

Has exceptional attention to detail, time management and organizational skills

Has a flexible, ‘can-do' attitude and can work some weekends

Comfortable with a moderate amount of travel that will be required before the event, including nights and weekends when onsite

Enjoys working and being part of a big team

Have previous experience in a travel management role at large-scale events with a demonstrable understanding of travel logistics

Have proven event experience with a track record of high attention to detail and organizational skills, staying focused on the task at hand ensuring nothing is missed

Highly organized, dependable, and focused; nothing slips through the cracks under your watch

Collaborative by nature - you enjoy helping others succeed and thrive in a team-focused culture

Willingness to work weekends, holidays, and non-traditional hours, as required

Must be able to remain in a stationary position at least 50% of the time

Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)