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Protolabs · 3 hours ago

Strategic Account Manager

Maple Plain, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$80K/yr - $115K/yr

8+ years exp

Protolabs is a leader in digital manufacturing, committed to diversity and innovation. They are seeking a Strategic Account Manager responsible for managing key enterprise customers, driving growth through strategic initiatives and customer engagements, and providing innovative solutions to enhance efficiency and profitability.

3D PrintingIndustrialManufacturingMechanical EngineeringSoftware

No H1B

U.S. Citizen Only

Responsibilities

Develops multi-year strategy for the account's organization through business plans, reviews and other customer strategy meetings with senior leadership

Creates an account budget and strategic account plan that will guide the direction of the account over a 2–3-year horizon

Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) for the customer at the whole organizational level

Anticipates the customer's needs to provide solutions and penetrate the account. Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage

Introduces innovative, strategic manufacturing ideas across product life cycle for co-creating competitive advantage for the customer

Pursues individual development

Provides input and guidance for other team members for the purposes of succession planning and ensuring appropriate resources for account

Identifies key customer contacts at multiple levels across multiple departments including corporate senior executive leadership, champions and coaches

Leads and leverages necessary resources

Clearly defines and communicates responsibilities for account team and organizes multiple internal functions

Accountable for operational results and connected to operational excellence but spends no time on day-to-day account operations or on account administration

Aligns Protolabs to the account's entire organization which may touch multiple services, locations, product life cycle, and geographies

Primarily focused on growth and strategy of between 1 to maximum 3 accounts as a trusted advisor to the customer. Involved in strategic direction and decisions of account

Prospect and identify target key customer contacts at multiple levels across multiple departments including R&D, sourcing, corporate senior executive leadership to identify and incubate new business opportunities

Perform other related duties as assigned

Qualification

B2B account managementCRM proficiencyStrategic planningSales forecastingRelationship buildingContinuous improvementCommunicationTeam collaboration

Required

Bachelor's degree in business or related field or equivalent education and/or experience

8+ years of experience managing large enterprise complex B2B accounts, preferably working with Fortune 500 & MedTech customers

Consistent high performer fluent in how to proactively grow customer relationships across business units, locations, and personas to develop multiple coaches and champions as part of strategic business, partnership and growth plans

Develops and drives enterprise-level programs and agreements with strategic customers to grow sustainable, long-term partnerships

Builds and maintains influential relationships with key decision makers and cross-functional partners across Protolabs to support strategic business and growth plans

Identifies, develops and executes new strategic business programs and capabilities in partnership with customers to drive long-term growth within and across customer verticals

Expert use of CRM and forecasting tools to manage the sales process, maintain a robust pipeline, and provide actionable insight to internal stakeholders

Deep technical understanding of Protolabs' service lines and broader manufacturing/engineering topics; effectively introduces solutions to all levels of a customer organization

Clearly articulates customer value propositions and aligns Protolabs' solutions to clients' corporate initiatives and business objectives

Consistently sources leads and new opportunities, co-creates innovative value with customers, and negotiates win-win outcomes

Excellent verbal and written communication and presentation skills at all organizational levels

Growth-minded culture champion who embraces new initiatives, practices continuous improvement, self-analyzes performance, and models Protolabs' values and accountability

Travel expectation 25-50%

Benefits

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive PTO + Holiday Pay + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program

And More!

Company

Protolabs

We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services.

Founded in 1999

Maple Plain, Minnesota, USA

1001-5000 employees