Chase · 1 month ago
Application Support - Technology Support Lead
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Senior Level
5+ years expChase is a leading financial services firm, and they are seeking a Technology Support Lead to enhance their technology operations. This role involves leading teams to ensure the stability and performance of production services while managing incidents and driving improvements in service delivery.
BankingFinancial Services
Responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Strong experience leading technologists to manage and solve complex technological issues at a firmwide level
Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.)
Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred
Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public cloud
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-11
Financial IT
2026-01-09
2026-01-09
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