Better Life Partners · 2 months ago
Medication Associate (Pharmacy Tech)
Vermont
Full-time
Hybrid
New Grad, Entry Level
$18.53/hr - $24.63/hrBetter Life Partners is dedicated to helping individuals heal from addiction through a combination of virtual and in-person support. The Medication Associate will play a crucial role in ensuring members receive their medications in a timely manner while providing excellent customer service and coordinating with various stakeholders.
CommunitiesHealth CareMedicalWellness
Responsibilities
Delivering quality customer service to members, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text, and email
Coordinate with members, Member Service Associates, medical providers, insurance companies, and pharmacy staff to ensure accurate prescriptions
Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed
Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)
Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy
Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations
Determine the need for Prior Authorizations and process as required
Troubleshoot these issues when necessary
Qualification
Required
Proven work experience in a pharmacy, medical office, or hospital or similar role
A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license
Familiarity with the medication prescribing life cycle
Inbound call experience required
Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed
Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)
Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy
Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations
Determine the need for Prior Authorizations and process as required
Troubleshoot these issues when necessary
Excellent communication skills
Strong attention to detail
The ability to use a computer and navigate multiple systems simultaneously
Necessary math skills for calculating complex medication quantities and durations
Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing
Experience working in a fast-paced work environment, remote work a plus
Must be dependable
Ability to work effectively in a close-knit team and independently
Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions
Company
Better Life Partners
Better Life Partners provides medical and behavioral healthcare services to help people recover from addiction.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$38.25M2023-08-29Series B· $26.5M
2021-06-10Series A· $10M
2019-01-01Series Unknown
Leadership Team
Juliana Ekong
Chief Executive Officer
David de Gijsel
Chief Health Officer
Recent News
2024-11-28
2024-05-29
2023-12-24
Company data provided by crunchbase