Excel ยท 1 month ago
Order Entry/Customer Service
Enfield, CT
Full-time
Onsite
New Grad, Entry LevelExcel Technologies, Inc. is a family-run designer and manufacturer specializing in optical applications and materials preparation for aerospace and defense industries. They are seeking an Order Entry/Customer Service representative to accurately process orders, manage customer portals, and provide excellent customer service while maintaining organizational standards.
ConstructionInformation TechnologyLogisticsPrinting
Responsibilities
Accurately process detailed orders received via online, fax, e-mail, and telephone while adhering to established company standards
Manage customer portals and EDI transactions
Daily preparation of end of day reports and review of orders in process
Generate shipping documents and labels (communicate with logistics companies when necessary)
Participate in receipt of goods and invoicing process
Maintain electronic (CRM System / Pipeline) and hard copy files including supplier/vendor surveys
Participate in daily team huddles
Customer service tasks related to order processing, including but not limited to; acknowledgements, clarifications, order status, inventory status, backorders, tracking information and CRM pipeline
Perform general office tasks and work on projects that may not be associated with daily activities, as requested at the discretion of management
Resolve order errors and pricing discrepancies; work to prevent similar future errors
Communicate with team members regarding outbound and inbound shipments (process RMA's as needed)
It is expected that duties and responsibilities are performed in accordance with standard operating procedures and requirements
Qualification
Required
Accurately process detailed orders received via online, fax, e-mail, and telephone while adhering to established company standards
Manage customer portals and EDI transactions
Daily preparation of end of day reports and review of orders in process
Generate shipping documents and labels (communicate with logistics companies when necessary)
Participate in receipt of goods and invoicing process
Maintain electronic (CRM System / Pipeline) and hard copy files including supplier/vendor surveys
Participate in daily team huddles
Customer service tasks related to order processing, including but not limited to; acknowledgements, clarifications, order status, inventory status, backorders, tracking information and CRM pipeline
Perform general office tasks and work on projects that may not be associated with daily activities, as requested at the discretion of management
Resolve order errors and pricing discrepancies; work to prevent similar future errors
Communicate with team members regarding outbound and inbound shipments (process RMA's as needed)
It is expected that duties and responsibilities are performed in accordance with standard operating procedures and requirements
Demonstrate exceptional organizational, time management, and prioritization skills
Possess excellent verbal and written communication skills
Able to multitask and process customer documents in an ERP environment quickly and accurately, with little supervision
Proficiency with Microsoft Excel, Outlook and Word is expected
Accurately type 50 wpm, at minimum
Preferred
Order processing, customer service, order fulfillment, inventory control and administrative warehouse experience is an advantage
Experience with shipping software (UPS WorldShip, FedEx) and/or enterprise software solutions (e.g. CRM, ERP, EDI) is a bonus
Company
Excel
Excel Group of Companies, the dream child of a sole individual, aims to Excel in providing every service for the changing needs of their clients and industries.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase