Ashley Global Retail · 1 month ago
Account Manager— National Account Sales
Arcadia, Wisconsin, United States
Full-time
Onsite
Senior Level
5+ years expAshley Global Retail is a company focused on customer service and sales, seeking an Account Manager for National Account Sales. The role involves managing relationships with retail accounts, developing sales strategies, and collaborating with various teams to optimize sales performance.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Manage and grow relationships with national retail accounts, ensuring customer satisfaction and increased market share
Develop and execute sales strategies aligned with company objectives, focusing on revenue growth and profitability
Oversee product assortment, merchandising plans, and promotional programs to optimize sales performance
Collaborate with marketing teams to design and implement effective campaigns tailored to each account
Use IT systems and data analytics to assess performance metrics, forecast demand, and identify growth opportunities
Coordinate cross-functional activities between sales, marketing, supply chain, and product development teams
Conduct business reviews and present performance reports to internal stakeholders and customers
Monitor competitive activity and industry trends to recommend strategic adjustments
Leverage AI-powered tools to uncover customer insights, analyze data/trends, and identify growth opportunities
Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc
Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to
Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities
Audit, maintain and ensure employee time-keeping and absentee records are accurate
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
Manage resources to optimize equipment, facilities, employees, methods and materials
Maintain reliable attendance
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup
Complete other assignments and special projects as requested
Qualification
Required
Bachelor's degree in business, Marketing, Sales, or related field
5+ years of experience in national account management, preferably in furniture, retail, or consumer goods
Proven track record of achieving sales targets and managing high-value accounts
Strong understanding of merchandising principles and market dynamics
Proficiency in IT systems, CRM software, and data-driven decision-making tools
Exceptional communication, negotiation, and presentation skills
Strong attention to detail
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Work independently as well as in a team environment
Document management system
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
2024-05-23
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