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TricorBraun · 3 months ago

R-101242 Customer Success & Technical Manager

Ogden, Utah

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

TricorBraun is a global packaging leader, providing innovative solutions to customers from a wide variety of industries. The Customer Success & Technical Manager role combines strong relationship management with technical knowledge to ensure customers derive maximum value from products and services offered by the company.

Packaging Services

Responsibilities

Combine strong relationship management with technical knowledge to ensure our customers get the most value from our products and services

Qualification

Customer success managementTechnical account managementQuality assurance principlesRoot cause analysisContinuous improvement processesCustomer quality programsVendor partnership managementRegulatory standards knowledgeRelationship management skillsTeam trainingCommunication skillsMentoringProblem-solving methodsCross-functional team leadership

Required

Shown experience in customer success, technical account management, and/or quality management within a manufacturing or packaging environment

Understanding of quality assurance principles, root cause analysis, and continuous improvement processes

Experience developing and implementing customer quality programs and running customer audits or certifications

Demonstrated ability to analyze and resolve customer complaints using structured problem-solving methods

Skilled in building and maintaining vendor partnerships, including qualification and requalification of suppliers

Experience leading cross-functional teams to address quality issues, improve performance, and drive collaboration between customers, suppliers, and internal teams

Knowledge of regulatory standards and quality documentation practices

Strong communication and relationship management skills, with the ability to engage directly with customers on performance goals and improvement initiatives

Background in technical support or production line troubleshooting, ideally with exposure to packaging, plastics, or manufacturing processes

Ability to train and mentor team members on quality systems, procedures, and best practices

Demonstrated success in identifying critical initiatives that improve customer value and optimize internal resources

High School Diploma/GED and 8-10 years of experience within technical environment in packaging industry preferred