EdgeCore Digital Infrastructure · 6 hours ago
Client Solutions Partner
Reno, NV
Full-time
Onsite
Mid, Senior Level
$130K/yr - $160K/yr
3+ years expEdgeCore Digital Infrastructure serves the world’s largest cloud and internet companies with data center campuses designed for density. They are seeking a Client Solutions Partner to manage a hyperscale client relationship, ensuring a world-class client experience and acting as a strategic partner across operations, construction, engineering, and security teams.
Information TechnologyInternetInternet of ThingsSoftwareTelecommunications
Responsibilities
Own day-to-day relationship for a hyperscale client, engaging everyone from field technicians to C-suite executives
Deliver quarterly business reviews that demonstrate value and drive strategic conversation
Translate complex technical data into clear, executive-ready communications
Influence cross-functional teams and resolve conflict diplomatically
Advocate for the Client while balancing EdgeCore’s operational priorities
Craft executive-ready communications during incidents with clear, calm messaging
Lead post-incident reviews and identify improvements proactively
Act as first escalation point, make real-time decisions during critical issues, provide after-hours or weekend support when required
Manage site vendors: landscaping, janitorial, pest control, gates, parking, building upkeep
Plan and execute client events: cookouts, site tours, VIP visits
Resolve unexpected issues that keep facilities running smoothly
Partner with Core Operations and Accounting teams with power billing activities
Track and report PUE, load factors, cost per kW
Ensure accurate client billing and resolve discrepancies with finance and operations teams
Develop SOPs, EOPs, operational runbooks, and RACI matrices
Define and document the Client Solutions Partner operating model to scale across EdgeCore's portfolio
Prepare QBRs with data-driven insights and own recurring operational reporting
Support Ready for Service (RFS) milestones for client expansions
Lead client onboarding: site tours, systems training, operational integration
Track contractual SLAs and KPIs across both facilities, address performance gaps proactively
Coordinate with legal/commercial teams on contract amendments
Qualification
Required
3–5 years hands-on data center operations experience, including power, cooling and controls systems
3+ years managing hyperscale or enterprise client relationships in technical capacity
Skilled in building trust and managing relationships across field technicians, clients, and executive stakeholders; adept at reading people, adapting communication, and de-escalating conflict
Proven ability to stay calm and effective under pressure with an ownership mindset in dynamic environments
Proficient in interpreting single-line diagrams across electrical, mechanical, controls, security, fire/life safety, and telecom systems
Strong understanding of N+1 redundancy, EPMS/BMS/DCIM data, and data center power, cooling, and controls fundamentals
Experience with interval meter data, capacity analysis, and load forecasting across multiple facilities
Demonstrated multi-site client and stakeholder management, from daily operations through executive engagement
Familiar with data center lease structures, SLAs, and KPIs (uptime, PUE, capacity utilization, cost per kW)
Experience with utility billing reconciliation, invoice validation, and cost allocation
Skilled in interpreting lease agreements and managing SLA provisions, billable items, and service commitments
Advanced Excel capabilities (pivot tables, financial modeling, data visualization)
Proficient in CRM, ticketing, and workflow platforms
Preferred
PMP/CAPM certification preferred
Able to influence without authority, build scalable systems, and define 'great' in new or evolving roles
Benefits
Medical, dental & vision insurance coverage.
Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA).
3 weeks of PTO annually, plus 11 paid holidays.
Company-paid life insurance & disability insurance.
Company sponsored employee assistance and discount programs.
401(k) retirement savings plan with a company contribution.
Company
EdgeCore Digital Infrastructure
Edgecore Digital Infrastructure is an experienced global data center owner and operator and technology company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.58BKey Investors
Partners Group
2025-07-24Debt Financing· $235M
2024-04-11Debt Financing· $440M
2024-01-04Debt Financing· $1.9B
Leadership Team
Lee Kestler
Chief Executive Officer
Therese Kerfoot
Executive Vice President, Strategy
Recent News
2025-11-01
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