Camunda · 2 weeks ago
Senior Escalation Support Engineer - Americas
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $212K/yr
4+ years expCamunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. As the Senior Escalation Support Engineer, you will handle complex customer issues requiring advanced troubleshooting and collaborate with engineering, product, and support teams to ensure efficient resolution of critical incidents.
Enterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Advanced Troubleshooting: Address and resolve complex technical issues
Collaborate and work closely with engineering, product and support teams
Identify the underlying causes of critical issues and improve processes to prevent recurrence
Be the point of contact for high-severity or escalated customer cases, ensuring clear communication and satisfactory resolution
Provide critical issue response by connecting extensively with customers on live calls
Qualification
Required
Ability and/or willingness to use our product
4 or more years of technical experience with Camunda or similar products
Hands-on working experience with Java/J2EE
Able to troubleshoot Java/Spring based applications
Able to build simple Java/Spring boot based projects for the purpose of replicating the issue
Experience in working with one of the build automation tools such as Maven, Gradle
Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server (able to write simple SQL queries, analyze data in database)
SaaS/Cloud Product Support experience
Aptitude for quickly understanding complex technical issues, understand a Customer's expectations, products and underlying architecture
Outstanding communication skills including the ability to match a Customer's communication style and de-escalate stressful situations
Benefits
Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.
Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
Company
Camunda
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes.
501-1000 employees
H1B Sponsorship
Camunda has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$126.22MKey Investors
Insight PartnersHighland Europe
2021-03-22Series B· $97.84M
2018-12-05Series A· $28.37M
Leadership Team
Jakob Freund
CEO
Bernd Ruecker
Co-Founder and Chief Technologist
Recent News
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2025-12-02
2025-11-27
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2025-11-23
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