Aoka · 2 months ago
Client Success Manager
Fort Worth, TX
Full-time
Onsite
Mid Level
$0/yr - $80K/yrAoka is a third-party municipal services provider serving jurisdictions across Texas. They are seeking a Client Success Manager to build and maintain strong client relationships, onboard new clients, and identify opportunities for upselling and cross-selling to grow accounts.
Construction
Responsibilities
Build and maintain strong, long-lasting client relationships as the primary point of contact
Onboard new clients and ensure their smooth integration with company services
Identify and pursue opportunities for upselling and cross-selling to grow accounts
Collaborate with internal teams to coordinate project delivery and meet client expectations
Monitor project progress and provide regular updates to clients and stakeholders
Prepare and analyze reports on client performance, revenue, and account growth
Advocate for client needs within the company to improve products and services
Negotiate contracts, manage renewals, and ensure compliance with agreements
Travel up to 50% to meet with clients and attend meetings as required
Qualification
Required
Bachelor's degree required (Business, Marketing, Construction Management, Engineering, Architecture, or related field)
Some prior sales experience is required
Must have background in Construction, Engineering, Architecture, local government or building inspection/code compliance industry
Ability to build trust and strong relationships with clients
Skilled in sales, upselling, and negotiation
Familiarity with CRM tools, data analysis, and digital platforms
Benefits
Health, Dental, and Vision Insurance coverage
Retirement plan with a 5% company match
12 paid holidays per year
Unlimited Paid Time Off (PTO) — restrictions apply
Company-provided vehicle for business use
Company
Aoka
Aoka harnesses specialized expertise and technology to revolutionize construction.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ganesh Chapagain
Founder & CEO
Smina Chapagain
Chief Strategy Officer (CSO)
Company data provided by crunchbase