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ActiveCampaign · 1 month ago

Billing Operations Analyst

Chicago

Full-time

Onsite

Mid Level

$36.54/hr - $50.24/hr

3+ years exp

ActiveCampaign is an AI-first, end-to-end marketing platform that empowers teams to automate their campaigns. The Billing Operations Analyst will drive financial integrity and scalability across the order-to-cash lifecycle, acting as a subject matter expert for Zuora Billing and Revenue platforms, and collaborating with Finance, Product, and Engineering to optimize billing solutions.

AppsEmail MarketingMarketing AutomationSoftware

Responsibilities

Serve as the subject matter expert for Zuora Billing and Zuora Revenue, translating complex business requirements from Finance, Sales, and Product into scalable and compliant billing system configurations

Configure and maintain all aspects of Zuora, including the product catalog, invoice templates, workflows, approval logic, and discount structures, ensuring accuracy for new product launches and changing business models

Collaborate cross-functionally with Engineering and Revenue Operations to define, validate, and ensure the integrity of integrations between Zuora, CRM, ERP, and payment systems throughout the order-to-cash process

Drive continuous improvement initiatives by building and optimizing Zuora Workflows to automate manual billing tasks, streamline month-end close activities, and enhance overall operational efficiency

Partner closely with the Finance and Accounting teams to ensure accurate revenue recognition mapping (ASC 606 / IFRS 15) for all charges and accounting codes, supporting audit and compliance reviews

Monitor and maintain data integrity across subscriptions, accounts, and transactions, providing analytical insights and reporting on billing accuracy, automation coverage, and close timelines

Qualification

Zuora BillingZuora RevenueRevenue recognition principlesZuora WorkflowsAnalytical skillsProcess improvement mindsetCommunication skills

Required

3+ years of hands-on experience in billing operations, finance systems, or order-to-cash in a SaaS company

Extensive hands-on experience with Zuora Billing and Zuora Revenue is a must

Deep understanding of the entire subscription lifecycle (new business, renewals, amendments, cancellations) and associated financial implications

Proven knowledge of revenue recognition principles (ASC 606 / IFRS 15) and the ability to map financial logic into system configurations

Proficiency with Zuora Workflows (including the ability to build, test, troubleshoot, and optimize them) and experience with Zuora Data Queries and Data Loader/Uploader

Exceptional analytical skills and comfort working with large data sets (experience with SQL, Excel, or BI tools is a strong plus)

A process improvement mindset focused on automation, scalability, and efficiency to enhance the company's financial performance

Experience supporting month-end close, audits, and compliance reviews, as well as troubleshooting and resolving payment declines, billing errors, and revenue issues

Excellent communication skills with the ability to effectively bridge technical discussions with non-technical business partners across Finance, Product, and Engineering

Benefits

Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.

Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.

Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.

Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.

Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.