PS Principal AI Voicebot Developer jobs in United States
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Genesys · 2 months ago

PS Principal AI Voicebot Developer

positionMassachusetts, USA
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$105K/yr - $194K/yr
date12+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Principal Voicebot Developer on the Self Service & AI Professional Services Team, you’ll play a key role in designing, developing, and deploying sophisticated AI-driven self-service and voicebot solutions across Genesys platforms.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

Lead the design, development, and testing of customized self-service IVR and AI-driven virtual agent applications using Genesys tools (Genesys Cloud Architect, Dialog Engine, and others)
Partner with customers, business owners, and technical SMEs to define requirements, design call flows, and implement scalable, high-performance solutions
Drive architecture design and integration with external platforms including Google Dialogflow and Amazon Lex
Define and tune ASR grammars to optimize accuracy and performance in natural language understanding (NLU) and speech applications
Provide technical estimates and lead end-to-end solution delivery through agile methods
Mentor developers, influence best practices, and contribute to operational strategies that align with Genesys’ long-term vision
Collaborate cross-functionally with UI designers, QA engineers, product owners, and scrum masters to ensure quality outcomes
Execute test scripts, perform UAT and QA validation, and deliver solution knowledge transfer to customers and partners
Provide feedback to product and engineering teams regarding APIs, documentation, and product features
Demonstrate flexibility to support distributed global teams and customers across time zones

Qualification

AI-driven virtual agent developmentGenesys Cloud expertiseGoogle Dialogflow integrationAmazon Lex integrationASR grammar tuningIVR architecture knowledgeAgile methodologiesProgramming in JavaC#PythonCustomer relationship managementAnalytical skillsMentoring developersFeedback on product featuresFlexibility in global supportPredictive routingGenerative AI familiarityLanguage fluencyProblem-solving skillsCommunication skillsCollaboration with cross-functional teams

Required

Bachelor's or Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
12+ years of software development or professional services experience, with 10+ years focused on IVR, routing, or AI-based bot development
Proven success leading technical project delivery and solution architecture initiatives
Expertise with speech and NLU platforms, including Genesys Cloud, Google Dialogflow, and Amazon Lex (webhook/fulfillment integration required)
Experience defining and tuning ASR grammars and leveraging advanced speech recognition engines
Strong understanding of IVR architecture components such as telephony, caching, prompt servers, ASR, and diagnostics
Demonstrated ability to work in agile environments and drive user story creation and backlog prioritization
Hands-on programming experience in languages such as Java, C#, or Python
Strong analytical, problem-solving, and communication skills
Proven ability to manage customer relationships, navigate complex technical discussions, and resolve escalated issues
Must be able to work U.S. hours and travel up to 25%

Preferred

GCP or AWS certification
Experience developing Genesys applications using Architect, Dialog Engine, Composer, Designer, or Intelligent Automation
Experience with predictive routing and IVR integration across premise and cloud environments
Familiarity with generative AI applications in conversational design
Experience tuning bot intents and performance analytics
Additional language fluency is a plus

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Company

Genesys

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Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
dateFounded in 1990
location
Menlo Park, California, USA
people-size5001-10000 employees
web-link
https://www.genesys.com

H1B Sponsorship

Genesys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)

Funding

Current Stage
Late Stage
Total Funding
$2.98B
Key Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M

Leadership Team

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Tony Bates
Chairman and CEO
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Brian Swartz
Chief Financial Officer
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Company data provided by crunchbase