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Acuity International · 1 month ago

Case Management Supervisor - Notional

Newport, OR

Full-time

Onsite

Mid, Senior Level

3+ years exp

Acuity International is a global company that aims to empower clients through a broad range of services. The Case Management Supervisor oversees the daily operations of the case management team within an ICE detention facility, ensuring compliance with standards and providing timely services to detainees.

Information Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Supervise and support a team of case managers, including scheduling, training, performance evaluation, and professional development

Ensure consistent and accurate documentation of detainee case files and service delivery

Monitor compliance with ICE Performance-Based National Detention Standards (PBNDS) and other applicable regulations

Serve as the primary liaison between case management staff and facility leadership, ICE Enforcement and Removal Operations (ERO), and external stakeholders

Review and resolve escalated detainee complaints and concerns

Coordinate with legal, medical, and mental health teams to ensure detainee needs are addressed

Participate in audits, inspections, and reporting activities

Develop and implement process improvements to enhance service delivery and operational efficiency

Maintain confidentiality and uphold ethical standards in all interactions

Qualification

Case management experienceSupervisory experienceDHS SSBI clearanceBilingual (English/Spanish)Leadership skillsOrganizational skillsCommunication skillsExperience in detention settingsProcess improvementComputer proficiency

Required

Bachelor's degree in Social Work, Criminal Justice, Psychology, or related field (Master's preferred)

Minimum 3–5 years of experience in case management, with at least 1–2 years in a supervisory role

Experience in correctional, immigration, or detention settings strongly preferred

DHS SSBI clearance or eligibility to obtain one

Strong leadership, organizational, and communication skills

Ability to manage high-pressure situations and diverse teams

Must be proficient with computers, common office equipment, and MS Office suite

Meet the requirements of the contract for all immunizations

Must be at least 21 years of age

Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years

Preferred

DHS or ICE experience

Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months

Bilingual (English/Spanish or other relevant languages) preferred

Ability to travel