BOLD Integrated Payments · 2 months ago
Point-of-Sale (POS) Field Service Technician
Portland, OR
Full-time
Hybrid
Entry Level
2+ years expVersiTech is an innovative company focused on providing customer-centric solutions in the hospitality industry. They are seeking a dedicated Field Service Technician to install, maintain, and troubleshoot Point-of-Sale (POS) systems for clients, ensuring exceptional customer service and technical support.
CommercialFinancial ServicesPaymentsSoftware
No H1B
Responsibilities
Install Tonic & Versi POS hardware and software at customer locations
Ensure all components are properly set up, tested, and operational
Diagnose and resolve technical issues related to POS systems, including hardware, software, and connectivity
Provide on-site and remote support as needed
Train clients on using the POS system, ensuring they understand its functionality and features
Offer guidance and best practices to maximize system efficiency
Conduct routine maintenance and updates to ensure system reliability
Replace or repair hardware components as required
Maintain detailed service records, including installation reports, repair logs, and client interactions
Communicate issues, updates, and resolutions effectively with the internal support team
Qualification
Required
Strong technical expertise
Exceptional customer service skills
Ability to work independently in the field
Experience with POS systems, IT networks, and hardware troubleshooting
Proficiency in Windows-based systems and basic networking concepts
High school diploma or equivalent
Ability to lift and transport equipment (up to 50 lbs)
Comfortable with standing, bending, and working in varying environments
Must possess a valid driver's license and be comfortable with travel as required
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to manage time effectively
Preferred
Prior experience in the restaurant or hospitality industry
Understanding restaurant workflows, point-of-sale systems, and kitchen operations
Hands-on experience working in a restaurant environment
2+ years of technical support, IT, or field service experience
Benefits
Competitive base salaries
Unlimited vacation policy (with manager approval), plus 7 major holidays
Fully covered Employee-only coverage for medical, dental and vision insurance
401(k) program with available company match
Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
Marketplace Care Teams to provide emotional and spiritual support for our employees
Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
Career development and training opportunities
Company
BOLD Integrated Payments
BOLD Integrated Payments is a software application that specializes in credit card processing, reporting, and payment solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
G
Gary Liu
President ISV/VAR Channel
Sophia Alfonso
Director of Special Events and Content Strategy
Company data provided by crunchbase