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Capital One · 1 month ago

Senior Manager, Change Enablement & Operational Readiness | Retail Risk

McLean, VA

Full-time

Onsite

Senior Level

$171K/yr - $195K/yr

5+ years exp

Capital One is a financial corporation that is looking for a Senior Manager of Change Enablement and Operational Readiness within their Retail Risk Office. This role involves leading change initiatives, ensuring operational readiness, and fostering a culture of risk awareness across the organization.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead and empower a high performing team of change enablement and operational readiness professionals

Foster a culture of risk awareness as your teams will be responsible for running a well-managed horizontal operation that is perpetually audit ready

Partner and collaborate across teams, including second line, to understand impactful changes to the risk programs

Develop and implement robust change enablement strategies that drive adoption, reduce resistance, mitigate risk and ensure long-term success

Coach and guide cross-functional project teams and leaders through the change journey using a thoughtful, people-first approach

Collaborate closely with sponsors, stakeholders, and key partners to align goals and ensure successful execution of change initiatives

Design and deliver compelling communications and strategies that inform and prepare associates for change

Qualification

Change ManagementRisk ManagementStakeholder ManagementAnalytical SkillsProject ManagementIntellectual CuriosityGovernance ProcessesTraining ExperiencePeople ManagementCommunication StrategiesCollaborationCommunicationLeadershipProblem Solving

Required

At least 5 years of Risk Management or Project Management experience

At least 4 years of experience supporting, partnering and interacting with internal business clients

At least 3 Years of People Management experience

Exceptional communication, collaboration and stakeholder management skills, which are critical for building trust and influence across all levels of the organization

Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment

Strong risk management analytical and problem solving skills

Be intellectually curious to ask why, explore underlying issues, and create unique solutions to challenges. Seek to understand why problems exist and how to solve them in a fast paced, live operation environment

Collaborative leader who thrives on working with diverse groups to achieve shared goals

Proven success leading changes/enhancements to risk programs that impact an organization

Preferred

7+ years of Project or Risk Management experience

5+ years of experience in Training or Change Management Leadership Role

5+ years of People Management experience

Certified in PROSCI Change Management, LEAN Management or Six Sigma

Experience with prioritization frameworks, governance processes (i.e. EWI/DLI), audits & exams, executive & management reporting and/or project management support services is a plus