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Primary Health Solutions · 2 months ago

EHR Support Generalist

Hamilton,OH,US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Primary Health Solutions is dedicated to partnering with individuals on their wellness journey. The EHR Support Generalist plays a crucial role in supporting staff with the Nextgen EHR platform, providing technical assistance, troubleshooting issues, and ensuring data accuracy through routine audits.

Health CareHospital

H1B Sponsor Likely

Responsibilities

Respond to end-user inquiries, issues, and requests related to NextGen applications

Provide timely and effective technical support through various channels, including tickets, emails, and phone calls

Collaborate with users to understand their needs and challenges, offering solutions and guidance

Participate and/or assist in end-user training sessions on workflows and best practices

Assist in creation of new NextGen user accounts and setup

Assist the Nextgen Analyst with projects dealing with the EHR system

Provide after-hours support (rotation) on an as needed basis depending on severity of issues

Provide Tier 1 & Tier 2 support for Nextgen related items

Assist in resolving technical issues related to NextGen functionality

Investigate and analyze system errors and recommend and/or escalate for corrective action to the Nextgen Analyst

Perform routine system audits to ensure data accuracy and compliance

Contribute to testing activities during system upgrades or enhancements

Work extensively with the Nextgen Analyst on any anomalies or outstanding issues affecting user performance

Qualification

Nextgen EHRNextgen EPMTechnical troubleshootingCustomer serviceMicrosoft Office 365Communication skillsTime managementDetail-oriented

Required

Minimum of an associate's degree or minimum 2 years of related experience in IT with the Nextgen EHR system

Must have Nextgen EPM experience

Ability to troubleshoot technical issues and provide effective solutions

Ability to maintain proper time management

Detail-oriented with a commitment to delivering high-quality support

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of an organization

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

To perform this job successfully, an individual should have the ability to gain proficient knowledge of current practice management systems, electronic medical record, Microsoft Office 365, patient portal, phone systems, text paging, Internet, and Intranet

Excellent communications skills, both written and verbal

Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders

Strong leadership qualities and leadership experience

Demonstrates program development and implementation skills

Ability to represent the organization effectively in a variety of settings and with diverse communities

Demonstrates understanding and appreciation for diverse cultures

Preferred

NextGen Certified Professional (NCP) preferred but not required

Company

Primary Health Solutions

Primary Health Solutions is a leading Federally Qualified Health Center (FQHC) in Southwest Ohio.

Founded in 2006

Hamilton, Ohio, USA

201-500 employees

https://www.myprimaryhealthsolutions.org/

H1B Sponsorship

Primary Health Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)