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Diverge Health · 1 month ago

Senior Associate, Experience Design

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $105K/yr

3+ years exp

Diverge Health is dedicated to improving health access and outcomes for those in need, partnering with primary care providers to enhance engagement and management of Medicaid patients. The Senior Associate, Experience Design role focuses on shaping the health coaching program experience for Medicaid members, ensuring interactions are intuitive and empathetic through research, prototyping, and collaboration with cross-functional teams.

Health CareMedicalPrimary and Urgent CareWellness

Responsibilities

Conduct interviews and observations with patients, coaches, and clinicians to understand needs and pain points

Synthesize qualitative data into clear insights, themes, and journey maps

Support prototype design and testing, including conversation guides, digital tools, and workflows

Facilitate feedback sessions and usability testing to gather input and refine designs

Translate insights into recommendations that inform product, technology, and operations teams

Collaborate closely with peers in Population Health, Product, and Clinical Operations to ensure designs are practical and scalable

Advocate for patients and frontline teams throughout program design and delivery

Help document and share findings that strengthen a culture of learning and empathy across the organization

Qualification

Experience designUX researchHuman-centered designPrototypingCommunication skillsEmpathySystems thinkingCuriosityAdaptability

Required

3+ years of experience in experience design, service design, UX research, or related fields

Bachelor's degree in Design, Public Health, Psychology, Sociology, Anthropology, Human Factors, or related field; or equivalent practical experience

Strong interest in healthcare, social impact, and designing for vulnerable populations

Understanding of human-centered design principles — discovery, prototyping, and iteration

Excellent communication and storytelling skills; able to make complex ideas clear and actionable

Curiosity, adaptability, and comfort working in structured and regulated environments

A background that demonstrates empathy, research capability, and systems thinking

Preferred

Deep empathy for both patients and care teams, with the ability to balance compassion and objectivity in design decisions

Naturally curious and observant — energized by uncovering real human stories and translating them into tangible improvements

Comfortable navigating ambiguity, learning in motion, and iterating quickly in a dynamic environment

Equally empathetic and objective; humble, highly conscientious, and a teammate who inspires and motivates others

Comfortable with uncertainty and change; self-motivated and directed, with the ability to manage effectively in high-growth, rapidly evolving environments

A natural problem solver who thinks critically and strategically while staying hands-on to drive work forward

Proactively identifies and resolves risks to execution and delivery, ensuring momentum and clarity

Strong representation of Diverge Health's mission, vision, and values across all dimensions of internal and external interactions

Skilled at authentically connecting with people from all walks of life, grounded in empathy and humility

Exceptionally organized and clear in communication, building alignment, and trust with key stakeholders