Meta · 2 months ago
Executive VC Service Operations Specialist
Menlo Park, CA
Full-time
Onsite
Senior Level
$121K/yr - $173K/yr
5+ years expMeta is a technology company that builds platforms for connection and community. They are seeking a video conferencing operations specialist to manage and enhance video conferencing services for executives, ensuring seamless collaboration and addressing any operational incidents.
Computer Software
Responsibilities
Owns the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms and remote deployments globally
Proactively drives the operational service to support video conferencing solutions for executives at Meta, leading the global service
Ensures operational rigor across inspections, break/fix & remediation processes
Partners closely with global video conferencing operations & engineering services to ensure alignment
Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive’s video conferencing hardware and software technology
Owns and maintains stakeholder and cross-functional relationships and communications across Meta including Executive teams, Facilities, Deployments, Events & security partners
Owns service reporting and documentation and ensures continuous development & improvements
Qualification
Required
Demonstrated experience and broad knowledge of video conferencing operational executive support
5+ years of experience in all aspects of live video conferencing software and hardware at an enterprise level
Technically proficient and can step into support high-priority meetings and small scale events using video conferencing technologies
Demonstrated experience and familiarity with Cisco, Zoom, Google and Webex video conferencing technology
Experience with video conferencing project management, operational processes, risk management & mitigation
Background & working experience using Cisco & Google Hardware and Software
Capacity to meet tight deadlines, highly organized with time management
Proficiency in monitoring, detection, remediation through technology and data-based decision making
Demonstrable experience of service management of contractors and/or direct teams
Hands-on experience with hardware video conferencing technologies such as Cisco Codecs
Proven experience of problem-solving skills and effective communication skills
Track record with their organizational skills and to prioritize work effectively & efficiently
Track record of adopting and innovating in new technology and agility at learning new products and technologies
Willingness to travel between offices locally and occasionally internationally
Flexibility with working hours for global timezones
Preferred
Bachelor's degree or demonstrated equivalent work-related experience
Experience building relationships with business partners and third-party partners
Experience working under your own initiative in an enterprise operational service with demonstrated experience
Experience working with Executives internally and external companies in an operational capacity
Benefits
Bonus
Equity
Benefits
Company
Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Glickman
Director, CEO Communications
Christine Lu
CTO Business Engineering NA
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