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IEHP · 1 month ago

Director, Quality Engineering & Business Systems Analysis

US-CA-Rancho Cucamonga

Full-time

Hybrid

Director/Executive

$193K/yr - $265K/yr

10+ years exp

IEHP is dedicated to healing and inspiring the human spirit, and they are seeking a Director of Quality Engineering & Business Systems Analysis to oversee quality and engineering operations. This role involves driving testing excellence, managing vendor relationships, and leading strategic initiatives to enhance software quality and improve business systems analysis.

Health CareHealth DiagnosticsHospital

Comp. & Benefits

Responsibilities

Oversee QE/BSA functions, collaborating across departments and vendors; contribute to strategic planning, and ensure a collaborative and business-minded team culture while serving as liaison to ensure business needs are met

Lead test delivery and governance, coordinate Business Systems Analysis and Testing teams, and publish standards/ methodologies for planning and executing tests across multiple groups (QA/UAT/BUA)

Evaluate and report on the quality program, develop and enforce QA standards, methodologies, and best practices for testing and continuous improvement

Create and mature quality assurance strategies and initiatives; introduce industry best practices and templates to enhance test maturity and accelerate quality

Drive automation across functional/nonfunctional test areas, apply automation frameworks to key IEHP applications, and maintain regression suites and documentation

Manage vendor relationships and contracts, monitor vendor partner networks critical to success, and analyze vendor impact on current and future products/services

Introduce and manage training, performance standards, coaching, and development programs for team growth and performance accountability

Assess and communicate system-related risks, impacts, and mitigations; contribute insights into planning and issue resolution

Coordinate stakeholder communication, finance, and budget management activities, including organizational change assessments and support for enterprise business functions

Promote service improvement and continuous innovation using best practices and process data to guide QA enhancements

Lead testing and integration efforts for technical systems and ensure smooth end-to-end data flows for appropriate levels of testing

Support team initiatives and contribute to enterprise efforts as needed with flexibility and team spirit

Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each Team Member within IEHP guidelines

Perform any other duties as required to ensure Health Plan operations and department business needs are successful

Qualification

Quality Assurance leadershipTest AutomationBusiness Systems AnalysisAgile/Scrum methodologiesSQL query commandsVendor managementHealthcare industry knowledgeBudget managementTeam buildingCritical thinkingCommunication skillsInterpersonal skillsDecision-making skills

Required

A minimum of ten (10) years of Information systems and Quality Assurance experience required

Proven leadership experience, mentoring, and developing a Quality Assurance team at a leadership level

Experience planning and executing end to end testing of integrated systems including validation of the integration layer

Experience writing and executing basic SQL query commands

Experience working with SDLC and Agile/Scrum methodologies

Experience in performing different types of Testing: Black box, GUI, Integration, Regression, Backend, System, End-to-End and User Acceptance Testing

Experience in vendor management

Demonstrated leader in the coordination of cross-functional teams and champion of consistency and task completion

Demonstrated success in achieving new business development goals

Master's degree in Computer Science, Information Management or similar technical field from an accredited institution required

Preferred

Knowledge of IT Strategy planning, IT Methodologies/QA Processes, and Automation technologies

Understanding of Automation Tools/ Technologies and Frameworks

Prior Business system Analysis experience

Understanding of EDI X12/HL7

Requirement gathering and Business System Analysis

Strong understanding of Healthcare issues, information systems, management issues, and current trends

Conceptualizing business strategies while implementing information systems and technology strategic direction

Quality assurance processes and procedures, and the ability to devise methods to enforce quality standards

All aspects of the health care industry

Extensive experience in clinical workflows, IT systems and integrations, federal regulations, and state and federal programs

Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills

Strong interpersonal skills

Budget management skills

Proven skills in budget preparation fiscal management

Group presentation, leadership, team building, analytical and organizational skills

Robust analytical skills for both existing processes and identifying areas of opportunity

Excellent decision-making, problem-solving, team and time management skills

Proven skills in the development, implementation and execution of strategic plans, the integration of complex projects into existing systems and structures, and the ability to identify future opportunities

Recruit, motivate and manage IT staff members

Proven ability to be a leader with a hands-on approach in a complex fast-paced business environment

Present issues and challenges in senior management forums

Work with a team of professionals from various disciplines

Lead through times of change, disruption, and growth

Express action-oriented and creative approaches to IT system issues and problems

Listen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environment

Effectively prioritize and execute tasks in a high-pressure environment

Create quality standards, tools, and methodologies

Benefits

Competitive salary

Hybrid schedule

State of the art fitness center on-site

Medical Insurance with Dental and Vision

Life, short-term, and long-term disability options

Career advancement opportunities and professional development

Wellness programs that promote a healthy work-life balance

Flexible Spending Account – Health Care/Childcare

CalPERS retirement

457(b) option with a contribution match

Paid life insurance for employees

Pet care insurance

Company

IEHP

Glassdoor3.8

With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is one of the top 10 largest Medicaid health plans, the largest not-for-profit Medicare-Medicaid public health plan in the country, and for the fourth year in a row, certified as A Great Place To Work®.

Founded in 1995

Rancho Cucamonga, California, USA

1001-5000 employees