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Halcyon Financial Technology, L.P. · 1 month ago

Senior IT Support Engineer - Hybrid - New York Metropolitan Area

New York, NY

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $120K/yr

6+ years exp

Halcyon Financial Technology, L.P. provides information technology solutions to private equity and investment management firms. The Senior IT Support Engineer will handle various technical support issues, ensuring a seamless experience for clients while managing Microsoft 365 services and leading incident response efforts.

Cloud ManagementCyber SecurityInformation TechnologyIT Infrastructure

Comp. & Benefits

Responsibilities

Provide advanced technical support for Microsoft 365 services including:

Exchange Online, SharePoint Online, Teams, OneDrive, and Intune

Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment

Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads

Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools

Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication

Deploy and manage endpoint configurations and security baselines using Intune and Autopilot

Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance

Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency

Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules

Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements

Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Qualification

Microsoft 365Technical SupportIdentityAccess ManagementProblem-SolvingCommunication SkillsTime ManagementWork Under Pressure

Required

6+ years of recent end-user technical support experience, including providing support to executive-level users

Strong problem-solving skills and attention to detail

Excellent written and verbal communication

Strong time management and ability to prioritize

Ability to thrive in a fast-paced environment and work effectively under pressure

Ability to be on-site daily (Monday-Friday)

Available to be on call once per quarter for one week

Benefits

Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA

Travel/commuter reimbursement

4 weeks PTO and 10 paid holidays

401k employer contribution starting at 6 months of employment

Opportunities to earn technical certifications

1% of profits contributed to non-profits every quarter

Great Place to Work Certified

Company

Halcyon Financial Technology, L.P.

Halcyon Financial Technology provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

Founded in 2010

San Francisco, California, USA

11-50 employees