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Velera · 2 months ago

Client Delivery Analyst ll (Digital Platform/Channel Operations) - Remote

United States

Full-time

Remote

Mid Level

$68K/yr - $86K/yr

3+ years exp

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Client Delivery Analyst II supports the successful implementation of complex financial institution projects by consulting with clients on business and technical requirements and coordinating all phases of operational implementation.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Meet with the client to discuss specifications, work with the client and vendors to determine project options, and facilitate meetings with key client personnel as needed

Complete Gap Analysis, as needed, to define system set-up requirements

Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations

Understand client business requirements; communicate between technical groups at client and vendor locations; and create data maps for technical files between systems

Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time

Identify and report outstanding issues to the assigned project manager and assist with their resolution

Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team

Validates system parameters and conducts testing, modifying program parameters when necessary

Provide technical support to clients during the design, development, and implementation phases of the project

Provide extended hour post-implementation support for projects, and occasional on-site support as needed

Follows change control and appropriate change management processes

Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations

Assist with identifying improvements to the defined processes within the department

Understand and complete tasks associated with various types of department projects; perform other duties as assigned

Provide after-hours on-call support for project installations as needed

Perform other duties as assigned

Qualification

Payment processing experienceTechnical consultingGap analysisData mappingClient relationship management

Required

Associates degree in a related field and/or equivalent combination experience and education is required

Three (3) years of related experience in the payment processing industry required

Thorough understanding of payment card products, support services and processes required or current contractor resource in same or equivalent position performing all job requirements with Velera