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Rapiscan Systems · 3 hours ago

Field Service Engineer 1

El Paso, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Rapiscan Systems, an OSI Systems Company, is seeking a Field Service Engineer I based out of the El Paso, Texas area. The role involves ensuring customer satisfaction with Rapiscan's equipment performance, requiring basic troubleshooting skills and the ability to operate independently with extensive travel.

Cyber SecurityGovernmentInformation TechnologySecuritySoftwareVirtual Reality

No H1B

U.S. Citizen Only

Responsibilities

Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers

Follow Field Service contract requirements for response time, information reporting and customer management

Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan's business objectives

Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials

Maintain and carry Field Service Tool Set

Complete timely reporting of labor, expense and materials to support relevant service contract requirements and company policy

Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed)

Follow company safety program requirements

Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items

Carry company provided cell phone and laptop and be on call

Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required

Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to: Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions

Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency

Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork

Demonstrate behavior consistent with the company's Code of Ethics and Conduct

It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem

Duties may be modified or assigned at any time to meet the needs of the business

Qualification

Electronic TechnologyMechanical EngineeringNetworking hardware/softwareDatabase managementMicrosoft OfficeERP system (D365)Communication skillsWork independently

Required

A.S. in Electronic Technology or Engineering with Mechanical Engineering experience

Technical degree or, demonstrable mechanical ability and knowledge

Previous experience may be substituted for the Technical Degree

Basic knowledge / skills of Analog, Digital, and Mechanical systems

0-3 years experience

Networking hardware and software literacy

Database management and programming, software / firmware protocols

Ability to effectively manage both technical and administrative functions

Strong written and verbal communication skills (multi-lingual is a plus)

Good working knowledge of Microsoft Office suite

Working knowledge of ERP system (D365 preferred)

Must be able to work independently and make logical decisions within position parameters based upon Rapiscan guidelines

Able to work on call rotation and work off hours as needed

Must be able to stand, bend, stoop, walk and lift up to 50 pounds on a daily basis

Able to work outside in inclement weather as needed

Due to contract with the US Federal Government must be a US Person (US Citizen or US Permanent Resident)

Possess the willingness and flexibility to travel domestically and internationally up to 100%

Work independently to plan and arrange travel accommodations within Rapiscan's guidelines

Possess the flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays etc.)

Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses

The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities

Maintain valid passport and credit card as required to support business travel

Understand and comply with company travel policy

Ability to pass company and government background checks, and maintain good standing

This position includes an education verification, credit check and driving record as part of our background check