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Health First · 2 months ago

Clinical Team Lead MA - Obstetrics Gynecology

Indialantic, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Health First is committed to quality and customer experience, and they are seeking a Clinical Team Lead to oversee the training and competency assessment of clinical staff while providing patient care. The role includes problem resolution, task assignments, and participation in quality and safety meetings.

Health CareHealth InsuranceHome Health CareHospitalMedical DeviceWellness

Responsibilities

Serve as the first level for problem resolution (internal and external customers) in the absence of supervisor/manager

Assigns daily or shift task assignments to clinical staff

Ensure new hire clinical associates receive a comprehensive orientation and training to job duties, customer service standards and general performance expectations

Ensure 90-day/annual clinical competency assessments are conducted and individual development plans are documented as appropriate

Coaches clinical staff and providers in adoption of customer service techniques of 'managing up', explaining delays and use of the Health First service scripting in internal and external interactions

Participates in quality and safety meetings, ensuring instruction back to the clinic staff

Responsible for performing routine safety audits of the clinic environment

Perform clinical intake by taking medical histories and vital signs, recording weight/height and verification of patient’s current prescriptions

Prepare patients for examination and explain treatment procedures to patients

Prepare and perform point of care testing and/or specimen collection as directed by provider

Prepare and administer medications, then documents validation of medication safety rights. Validates with ordering provider, any medication orders that are controlled high risk, or when there are questions on the medications ordered prior to administering

Enter orders into computer/electronic medical record for provider signature

Track and communicate to patients, the results of labs and diagnostic studies as directed by the provider

Apply proper infection prevention techniques to all self-care and patient procedures

Clean exam rooms and equipment and ensure that supply inventories are maintained at par levels

Provide customer follow up and education (at the time of visit and/or via phone) to ensure customer’s participation in their care

As part of Health First Medical Group’s commitment to cross training efforts, the HFMG Clinical Team Lead-CMA may provide coverage for front desk operations and future appointment scheduling

Qualification

Medical Assistant CertificationBasic Life Support (BLS)Medical terminologyCustomer service skillsKeyboarding skillsLeadership skillsOrganizational skills