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Stanley Black & Decker, Inc. · 2 months ago

Sr Customer Service Representative

Highland Heights, OH

Full-time

Onsite

Mid, Senior Level

3+ years exp

Stanley Black & Decker is a leading global tool company that is dedicated to innovation and excellence. The Sr Customer Service Representative will be the primary point of contact for customers, managing order intake and providing detailed product information while ensuring customer needs are met and issues are resolved promptly.

IndustrialManufacturingRetail

No H1B

Responsibilities

Enter customer orders accurately and within specified timeframes

Track and follow up on orders to ensure timely delivery

Process customer orders and quotes received via phone, email, and customer portals

Respond promptly to customer inquiries and follow up as needed

Maintain accurate records of customer interactions and documentation

Advocate for customers by addressing expedite requests and ensuring resolution

Handle customer returns and process requests for credit

Assist in resolving credit-related issues in collaboration with internal teams

Manage shipping and invoicing documents to ensure accuracy

Oversee import/export documentation and compliance with support of corporate customs compliance

Schedule and coordinate freight for sales orders and miscellaneous shipments

Qualification

Order ManagementCustomer CommunicationSAPWMSMicrosoft OfficeReturns ProcessingShippingLogisticsLeadership Experience

Required

Highschool diploma

Minimum 3 years' experience in a manufacturing setting

Minimum 1 years' leadership experience

Proficient in Microsoft Office to include Excel, Word, and Outlook

Preferred

Bachelor's Degree preferred

Experience with order management/order entry or shipping/logistics, databases, and other systems including SAP and WMS, preferred

Benefits

Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

Discounts on Stanley Black & Decker tools and other partner programs.

Wellness program.

Paid Time Off, including paid vacation, holidays & personal days.

Company

Stanley Black & Decker, Inc.

Glassdoor3.5

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

Founded in 1843

New Britain, Connecticut, USA

10001+ employees