Apply on Employer Site

IAT Insurance Group · 1 month ago

Surety Account Manager (Underwriting Support)

Naperville IL

Full-time

Hybrid

Mid Level

3+ years exp

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. They are seeking a Surety Account Manager to provide customer service and support to Underwriters, Agents, and Principals, ensuring their needs are met and acting as a liaison between the organization and clients.

CommercialFinanceFinancial ServicesInsuranceInsurTech

Comp. & Benefits

No H1B

Responsibilities

Account creation for new principals, including OFAC checks and credit reports

Process premium and entry of bonds, determining the ratings and class coding

Process renewals, endorsements, and cancellations in line with bond forms and contract terms

Maintain account principal and bond files; may request updates from Agents

Audit Agent bond logs and follow up with agents resolving any gaps or problems

Set up Status reports for bonds when applicable and follow up with agents or owners to ensure completion

Generate and distribute monthly reports to Regional Managers and or Underwriters

Research and respond to agents and internal billing team to resolve invoicing discrepancies

Answers and processes internal information requests from a variety of internal functions (Legal, IT, licensing, RM's and other HO departments etc.)

Respond to client and company requests for action and information on any bond-related matter. Review and analyze issues in collaboration with Producers, and appropriate Support Department personnel. May be escalated to Ex. AM

Call or email agents about unpaid bonds, Work with RM on over 90 reports and outstanding balances with agents

Assist/advise underwriters of Ratings per state and bond type and rules and provide quotes to Agents (might be a higher-level admin function)

Performs other duties as assigned

Qualification

Underwriting support experienceBasic Accounting experiencePC skillsEffective communication skillsAdapt to changeDetail orientedProblem solving skillsOrganizational skillsCritical thinking skills

Required

High School Diploma required

Equivalent education and experience would be 3+ years of experience in the insurance or finance industry

Basic Accounting experience

Knowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques

Strong keyboarding skills

Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings

Strong PC skills required

Must be detail and action oriented

Must be an effective problem solver

Ability to work in fast-paced and deadline-driven production environment

Strong critical thinking skills

Strong organizational skills with ability to set and maintain priorities

Ability to adapt to change

To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes