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HCVT · 2 months ago

Service Desk Technician

West Los Angeles, CA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

HCVT is a firm that offers Tax, Audit, Advisory, and Business Management services to a diverse range of clients. The Service Desk Technician will be responsible for identifying, researching, and resolving technical issues while assisting the IT Service Desk and Asset Coordination teams with various tasks.

AccountingConsultingFinanceFinancial ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware/software issues or complete requested controlled processes

Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)

Install, test, maintain, upgrade, and troubleshoot computers and other peripherals

Prepare decommissioned equipment for physical disposal

Conduct research on specific software or hardware

Help maintain documentation on software and computer systems

Participate in various IT related projects as needed

Qualification

End-user support experienceComputer hardware knowledgeWindows 11 knowledgeOffice 365 knowledgeAdobe Acrobat DC knowledgeBasic network fundamentalsVerbal communication skillsWritten communication skillsOrganizational skillsTeam player

Required

At least six months of end-user support or related experience either in a paid or volunteer program

Working knowledge of computer hardware and other peripherals

Working knowledge of Windows 11

Working knowledge of Office 365 apps (Excel, Word, Outlook)

Working knowledge of Adobe Acrobat DC

Working knowledge of basic network fundamentals including, but not limited to TCP, DNS and DHCP

Excellent verbal and written communication skills

Ability to logically define problems, collect data, establish facts, and draw valid conclusions

Ability to explain complex IT concepts in simple terms

Demonstrate strong organizational skills and attention to detail

Be responsive with an appropriate level of urgency

Work on multiple tasks simultaneously with regular interruptions

Complete tasks effectively within a set timeframe

Actively look for ways to help the end user and team members

Ability to work overtime and weekends, if necessary

Ability to participate in our weekly on-call rotation

Ability to travel to our other offices, under special circumstances

Ability to accept directions, follow and apply specific IT policies, and work directly with other members from the IT department

Be a team player and be motivated to advance and grow

Benefits

HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.

Company

HCVT

Glassdoor3.7

HCVT is Southern California’s leading public accounting firm, the largest headquartered in Los Angeles, and the third-largest in the Western U.S.

Founded in 1991

Los Angeles, California, USA

501-1000 employees

http://www.hcvt.com

H1B Sponsorship

HCVT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)