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Delta Dental of Iowa · 2 months ago

Technical Business Analyst I

Johnston,IA,US

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Delta Dental of Iowa is a not-for-profit organization focused on improving health and wellness in communities. The Technical Business Analyst I role involves providing production support, managing escalations, and collaborating with technology and project teams to develop efficient business systems and projects.

DentalHealth CareHealth InsuranceInsurance

Responsibilities

Quality Assurance and Troubleshooting - 60%

Requirements, scope and estimates - 20%

Internal and external partnerships - 10%

Project coordination - 5%

Development and growth - 5%

Under direct supervision, assist in supporting multiple projects and systems by performing basic troubleshooting and data analysis

Conduct thorough testing and provide quality assurance support for both existing and newly developed systems

Monitor production system and processes proactively to identify potential issues

Identify and escalate issues according to escalation processes

Track and manage the status of issues using workflow and ticketing systems

Support the tracking and maintenance of requirements throughout the project lifecycle

Assist in gathering, compiling and documenting user requirements to support solution development

Act as a liaison between systems development teams and business users to ensure technical compatibility and user satisfaction

Communicate effectively with leaders, project sponsors, and stakeholders throughout the project lifecycle

Assist in planning, scheduling and tracking project timelines and milestones using appropriate tools

Provide on-call support when necessary to support business objectives

Perform other duties as assigned

Qualification

Requirements developmentSQLQuality assuranceProject managementData analysisBusiness process improvementTechnical systems understandingRelationship building