Livermore Ford and Lincoln · 2 months ago
Automotive Business Development Center Coordinator
Livermore, CA
Full-time
Hybrid
Mid Level
$16/hr - $25/hrLivermore Ford and Lincoln is a Ford dealership that values service to its customers and the community. They are seeking a motivated Business Development Center Coordinator to enhance the service experience through proactive appointment setting and efficient handling of customer inquiries.
Automotive
Responsibilities
Oversee all inbound and outbound service appointment calls, ensuring prompt and professional customer interactions
Manage and track service leads, follow-ups, and appointment scheduling to maximize shop capacity
Develop and implement strategies to increase service retention and drive traffic to the service department
Monitor and report on service appointment performance metrics (daily, weekly, monthly)
Provide ongoing coaching, training, and support to BDC representatives to improve call handling, appointment setting, and customer satisfaction
Collaborate with the Service Manager and leadership team to align service goals and daily operations
Maintain a high level of organization and efficiency within the BDC team’s processes and workflows
Handle escalated service calls and resolve customer concerns with a focus on satisfaction and retention
Qualification
Required
Prior leadership experience in a service BDC or similar customer-focused call center preferred
Automotive dealership experience, particularly in service operations, strongly preferred
Exceptional verbal and written communication skills
Strong organizational, multitasking, and time management abilities
Proficient with CRM, scheduling tools, and dealership management systems (e.g., CDK, Reynolds & Reynolds)
Positive, energetic attitude with a focus on team success and continuous improvement
Driven by results and capable of meeting department goals and key performance indicators
Benefits
Paid training
Health insurance
401(k) matching
Employee discount
Vision insurance
Dental insurance
Company
Livermore Ford and Lincoln
Welcome to Livermore Ford Lincoln! Located in Livermore, CA, Livermore Ford Lincoln is proud to be one of the premier dealerships in the area.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase