Motorola Solutions · 2 months ago
Customer Success Manager (Southeast/Central)
United States
Full-time
Remote
Mid Level
$70K/yr - $90K/yr
3+ years expMotorola Solutions is a global company focused on critical communications and public safety technologies. The Customer Success Manager will drive adoption and customer satisfaction of the RapidDeploy product, ensuring clients derive continuous value and fostering long-term relationships. This role involves collaboration with various departments and advocating for customer needs to influence product enhancements.
Cyber SecurityTelecommunicationsVideo
Responsibilities
Proactively driving adoption, product utilization, retention, and customer satisfaction
Developing customers into advocates across all accounts
Working with key executives to plan for a successful, long-term and fruitful relationship
Partnering closely with Delivery (Project Management and Implementation), Support, Account Management, and Product
Serving as the voice of the customer to impact roadmap enhancements
Qualification
Required
3+ years of experience in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments
Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs
Experience working with and driving end-user adoption of mobile applications a strong plus
Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
Passion for using technology to make a difference in people's lives, and ideally some exposure or personal interest in emergency services and Public Safety
Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations
Demonstrated creativity with customer engagement and problem solving
Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams
Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact
Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
High school diploma or equivalent
3+ years of experience in customer success, account management, public safety, and/or a customer-facing role
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-01-16
2026-01-07
Company data provided by crunchbase