Sandvik · 2 days ago
Parts Support Lead
Alachua, FL
Full-time
Onsite
Senior Level
5+ years expSandvik is a global engineering leader with over 41,000 employees worldwide, known for designing and building world-class surface mining drill rigs. The Parts Support Lead is responsible for overseeing strategic parts processes to support Rotary machines, coordinating with various departments, and driving continuous improvement initiatives.
Building MaterialIndustrialMachinery ManufacturingManufacturingMining
No H1B
Responsibilities
Guide to the Technical Support Desk team, ensuring high-quality, timely support to internal stakeholders and customers
Oversee planning processes related to parts and components, including inventory analysis, demand forecasting, and production alignment
Drive continuous improvement initiatives for technical advisory services, focusing on parts and components performance, reliability, availability and Kits development
Lead aftermarket-related engineering projects in collaboration with factory engineering teams and support administrative processes
Monitor and identify parts and portfolio opportunities, aligning them with business strategies and supporting them through factory coordination
Support Sales Area representatives by providing proactive solutions, technical insights, and mobilizing factory-backed support to resolve customer challenges
Analyze machine running population, inventory levels, production plans, and business intelligence data to develop proactive proposals and technical recommendations
Collaborate cross-functionally with engineering, planning, product managers, and sales teams to align aftermarket strategies with customer and market needs
Act as the technical point of contact for escalated issues and strategic projects involving critical customer support
Participate and oversee in the creation of NPD RSPL lists and assist/ensure the process of strategic stock request with Sales Area
Work with parts and Service managers and Portfolio Managers to increase market share by Sales Areas
Work with engineering resources as projects to provide aftermarket solutions
Provide stock recommendations based on demand analysis, Sales Area forecasts, sales companies, SMC Logistics and customers
Ensure critical/major components are in stock to support rigs
Review stock and develop strategies to help in reducing factory OSMI
Qualification
Required
Must be legally authorized to work in the United States without the need for current or future employer sponsorship
5+ years in an aftermarket environment, demand planning, customer support, maintenance and/or services
2+ years' experience coaching, developing, leading, or managing employees
Experience in equipment repair for the mining and/or construction industry
Good understanding of the service business processes
Experience in Parts and Maintenance Planning
Part BoM structure knowledge
Knowledge of warranty policy and procedures
Self-starter who can work independently or in teams
Highly motivated and results driven
Proficient in computer skills include MS suites
Excellent analytical skills and able to create data reports
Adept problem solver – logical and methodical approach for continuous improvement
Superior communication skills, written and verbal
High level of professionalism, honesty and integrity
Strong interpersonal and leadership skills
Ability to travel as required
Customer Focus
Preferred
A bachelor's degree is preferred, or direct equivalent experience is acceptable
Sales Force experience a plus
MS Office knowledge – Excel, Word, PowerPoint, and Outlook. Power BI is a plus
ERP knowledge – LEAN preferred
Benefits
Health care coverage (medical, dental, vision, prescription, telemedicine) starting 30 days after hire.
Paid vacation with up to 80 hours rollover.
Paid parental leave (eligibility after 12 months)
401(k) with 5% annual salary contribution + 50% match on the first 6% starting 90 days after hire.
Tuition reimbursement and professional development support.
A diverse, inclusive workplace where innovation thrives.
Company
Sandvik
Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.81BKey Investors
European Investment BankNordic Investment Bank
2025-11-25Post Ipo Debt· $575.65M
2025-06-05Post Ipo Debt· $171.15M
2022-09-20Post Ipo Debt· $498.56M
Leadership Team
Stefan Widing
President and CEO
Cecilia Felton
EVP and Chief Financial Officer
Recent News
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2026-01-05
2025-12-24
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