Shift4 · 6 days ago
Enterprise Account Management
Tampa, FL
Full-time
Onsite
Senior Level
5+ years expShift4 is a leader in commerce-enabling technology, simplifying complex payment ecosystems across the world. They are seeking an Enterprise Account Manager to build and maintain relationships with strategic partners, manage the customer lifecycle, and collaborate with internal teams to ensure a seamless experience for enterprise accounts.
FinanceFinancial ServicesPayments
Responsibilities
Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site
Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly
Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner
Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments
Partner with Business Development to manage and grow each Enterprise Account where possible
Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions
Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc
Provide reports as requested to include case statistics, support statistics, user access, etc
Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives
Conduct business review as requested
Provide agenda, deck, call orchestration
Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing
Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes
Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist
Demonstrates leadership skills and the ability to work in challenging environments
Demonstrates strong communication skills and the ability to target messages to the right levels of an organization
Qualification
Required
Minimum of 5 years Account Management or relevant experience within the Hospitality or Lodging industry
We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism
Preferred
Bachelor's degree in Business or Information Technology fields is preferred
Payments experience and strong understanding of the Payment industry is preferred
Strong understanding of hardware platforms and configuration methods is preferred
Experience in hardware deployment and logistics is a plus
Company
Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
1001-5000 employees
H1B Sponsorship
Shift4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (7)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.81B2025-12-03Post Ipo Debt· $507.13M
2025-05-08Post Ipo Debt· $1.31B
2025-05-01Post Ipo Equity· $875M
Leadership Team
Nate Hirshberg
Senior Vice President, Marketing
Laurynas Paradauskas
Senior Software Engineering Manager
Recent News
Payments Dive
2026-01-23
2026-01-16
2026-01-16
Company data provided by crunchbase